At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

\n

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

\nSystem Administrator III\n \nWhy We Have This Role\n \nThe Salesforce CRM Development team oversees a robust platform used for tracking all customer interactions across Sales, Customer Success, Demand Generation, Field Marketing, Finance, and Internal Engineering. The team directly impacts the revenue of the company by building quoting tools and sales processes that aid our sales team in hitting their sales targets, help retain customers through predictive modeling, and facilitate data collection for executives to make real time decisions.\nOur administrators are the catalysts for process improvement through automation within the Salesforce platform. To continue scaling, we need to build smarter systems that let our employees focus on what’s meaningful. As a senior administrator, you will be responsible for building and maintaining the platform that facilitates Qualtrics business and that allows the company to scale even faster.\n \nHow You’ll Find Success\n\nUnderstanding business processes and objectives & owning strategic initiatives that span across multiple departments.\nCollaborating effectively with teams across different functions to provide guidance on development best practices & recommendations.\nStaying updated with technology trends.\nStaying agile and adaptable.\nContinuously learning and growing, pushing the frontier of SFDC platform knowledge.\nDeploying creative backend and front end solutions to solve end user problems, with an attitude towards getting things done.\n\nHow You’ll Grow\n\nExpanding technical proficiency in relevant SFDC technologies.\nEstablishing development roadmaps and strategic initiatives.\nDeveloping leadership skills through project leadership and mentorship.\nSetting goals, tracking progress, and creating action plans for professional growth.\nUnderstanding business needs and team capacity to determine scope of the team.\n\nThings You’ll Do\n\nFocus heavily on Salesforce CPQ OOTB functionality to provide end users with a better quoting experience\nMentor, train, and perform infrastructure reviews for team members, fostering their growth and development at all levels.\nCollaborate with business stakeholders to understand business needs and resolve issues.\nDevelop declarative infrastructure for the platform using the basket of declarative tools provided by the Salesforce platform.\nIdentify and reduce system technical debt.\nExecute all phases of software development projects including resolving issues and helping to ensure a successful deployment.\nSupport a great end user experience through thoughtful and creative UX design.\nBuild scalable solutions that incorporate SFDC best practices and set the standard for system architecture and design.\n\nWhat We’re Looking For on your Resume\n\nBachelor's Degree (Information Systems, Statistics, Business, Economics, or another analytical field preferred)\n3+ years of advanced admin experience on the Salesforce.com platform, in a complex environment preferred.\nSalesforce CPQ experience (Price Rules, Product Rules, Advanced Approvals, etc.).\nSignificant experience with Salesforce Flow, Salesforce user provisioning and permissions best practices, security best practices (e.g. MFA, SSO), and technical debt reduction.\nMultiple admin, or architect SFDC certifications preferred (e.g. Basic Admin, Advanced Admin, Platform App Builder, Sharing and Visibility Architect, Platform Developer 1, etc.)\nProfessional English fluency required.\nExperience successfully working along side other Salesforce administrators and developers in a collaborative code/declarative environment.\n\nWhat You Should Know About This Team\n\nCorporate-wide impact: The system ownership and management extends across multiple departments, and any changes made and implemented have a significant impact and high visibility throughout the entire company.\nConsistent learning: The system knowledge is vast, and team members are encouraged to expand their scope as they progress in seniority. There are always opportunities for growth and learning.\nCollaboration: Implementing best practices for systems requires working collaboratively across departments such as Engineering, Security, Procurement, and Go-To-Market. It's a collective effort to ensure we have top-notch systems and deliver exceptional support for them.\n\nOur Team’s Favorite Perks and Benefits\n\nExperience Bonus program offering unique experiences on the 1-year anniversary with the company.\nGlobal Wellness Reimbursement program to support employee wellness.\nGlobal Mental Health Benefit through Ginger, providing 24/7 mental health support for employees and their dependents.\nFunding/reimbursements for Salesforce.com certifications.\n\n

Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

\n

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

\n

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

\n

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

\n

Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

\n