ESSENTIAL FUNCTIONS:
1. Provide technical support both in response to reported problems and service requests. Including follow up and progress updates.
2. Maintain a strong working knowledge of all the equipment and systems supported by the IT Dept by keeping current with all documentation and by working with the IT staff
3. To utilize a good working knowledge of the operating systems and of the on-line applications to provide end-users with support whenever possible.
4. Install and configure software and hardware. Set up accounts, workstations, servers and technology tools, as well as maintain revision of OS, application and security patching.
5. Monitor performance and maintain systems according to requirements not only for day-to-day operations but be able to troubleshoot issues and outages.
6. Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
7. Lead support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
8. Accomplishes organizational goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
JOB PREREQUISITES: