Provide technical support in the management of networks, software, hardware, configurations, and architectures

Troubleshoots moderately complex system hardware and software issues

Trains end users on the proper use of hardware and software

Performs software installations and upgrades to operating systems and layered software packages

Monitors and tunes systems to achieve optimum performance levels

Ensures workstation/server data integrity by implementing standard software and hardware solutions

Ensure data/media recoverability by following a schedule of system backups and database archive operations

Conducts hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines

Ensures that performance and security of computers meet the needs of network users

May evaluate existing systems and assist with planning long-term strategies

May coach and provide guidance to less-experienced professionals

May serve as a team or task lead

EDUCATION AND EXPERIENCE:

• 2-4 years of experience diagnosing/debugging faults in complex online services
• Ability to identify and script automatable problems, perform work with efficiency in mind 
• Hold active TS/SCI security clearance with a full-scope polygraph fully adjudicated by the designated agency.
 

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