Date Posted:

2024-12-16

Country:

United States of America

Location:

RAZ99: RTN Remote, Arizona

Position Role Type:

Remote

Job Summary:

The System Administrator role in LCC Operations Technology serves as the front-line support of Legal, Contracts and Compliance (LCC) practice areas and other RTX team members using LCC systems and tools. The team member should have the ability to quickly learn and understand systems and tools within LCC, manage inbox/queue of questions, provide superior customer service, and escalate when necessary to provide closed loop resolution. The System Administrator will facilitate access requests and ensure the integrity of access roles for a suite of LCC applications. In addition, the System Administrator will learn to maintain and develop use cases in LCC applications.  This would entail to learn “no code” development provided by the software vendor. The System Administrator may support process or policy questions in support of certain LCC teams and may require discretion and privacy for sensitive material or subjects.

What You Will Do:

Monitor support queue and ensure closed loop resolution of questions or requests.Develop relationships with Enterprise Services digital technology and business service partners who support LCC applications to prioritize escalated support.Liase with vendor provided support resources as required to submit and track break/fix or enhancement requests for LCC licensed software-as-a-service.Engage LCC subject matter experts when process related questions are raised beyond normal support model.Provide appropriate system access to users, when requested, and ensure proper approvals are in place.Conduct system access audits and work with Internal Controls Excellence and other groups to meet policy requirements.Support other projects led by LCC Operations or practice area leaders, where requested.Update training documentation and conduct user acceptance testing for LCC tools prior to deployments.Send mass communications and other bulletins to inform users of upcoming system changes.Update internal LCC websites and maintain LCC SharePoint sites.Support creation of metrics and reportsTake vendor training to learn how to maintain, support and develop new use cases in LCC applications

Qualifications You Must Have:

A University Degree or equivalent experience and minimum 2 years of prior relevant experience, or an Advanced Degree in a related field.Experience working with business partners to help solve problems and escalate where necessary.Experience supporting tools or systems in a business environment.Demonstrated customer service experience.Advanced use of MS Office products, specifically Excel, Outlook, and PowerPoint

Qualifications We Prefer:

Experience supporting legal, contracts, global trade, or ethics functions in a large enterprise.Experience with “no code” development.Experience with Sharepoint and Power BI

Additional Information:

This is a temporary position of undetermined length.

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.   

To realize our full potential, RTX is committed to creating a company where all employees are respected, valued and supported in the pursuit of their goals. We know companies that embrace diversity in all its forms not only deliver stronger business results, but also become a force for good, fueling stronger business performance and greater opportunity for employees, partners, investors and communities to succeed. 

The salary range for this role is - . The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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