**Job ID Number** R4088 **Employment Type** Full time **Worksite Flexibility** Onsite **Job Summary** As the part-time Systems Analyst, you will support the operations of the client's Wireless Information Network. **Job Description** We are looking for a **Systems Analyst** to support the operations of the client's Wireless Information Network **.** This position will be **part-time** and **on-site.** The part-time hours are Tuesday through Friday, 8 hours per day, 32 hour work week. **What You'll Do:** + Entering radio information into the network in order to activate the radio + Maintaining accurate records of user information + Performing defined tasks as per client processes + Resolving user issues by answering questions and requests when they arise + Responding to incoming telephone calls and email inquiries from both internal and external customers regarding system-related problems + Maintaining client confidence and protecting operations by keeping sensitive information confidential + Monitoring system alarms and engaging with technical maintenance personnel as appropriate + Contributing to team efforts **What You'll Need:** Required: + Strong customer service skills + Strong communication and interpersonal skills + Ability to effectively communicate technical information to non-technical individuals + Ability to communicate clearly via telephone and email + Strong attention to detail and ability to prioritize tasks + Excellent technical knowledge of computer systems, hardware, software, and networks + Strong problem-solving and troubleshooting skills + Excellent organizational and time management skills + Ability to work independently and as part of a team + Associate or Bachelor's degree (Or equal number of years of experience) in Computer Science, Information Technology, or a related field + Proven experience in system support or in a similar technical support role. + Familiarity with IT security practices and protocols + Excellent problem-solving and analytical abilities + 3 years of experience as a Technical Help Desk Support Analyst + 3 years of experience with IT security practices and protocols + 3 years of experience logging and documenting technical problems and issues + 3 years of experience working independently and as part of a team **Physical Demands** + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards + Ability to lift 50 pounds **Reasonable Accommodation Statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111. **Equal Employment Opportunity Policy Statement** It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.