Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Thermo Fisher Scientific Inc. is the world's largest service provider for scientific applications with annual sales of more than $40 billion and more than 120,000 employees in 55 countries.  Our mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life science research, solving sophisticated analytical challenges, improving patient diagnostics and therapeutics or growing efficiency in their laboratories, we are here to support them.

IT Desk Site Support  -  System Analyst (m/w/d)

you are the first point of contact for our employees for all questions regarding hardware, applications and support them with your expertise in solving IT problems.

Your tasks:

Responsible for end-user support (2nd level) for two sites and system availability within predefined timeframes within SLA targets.Assist with change control and any infrastructure changes that help to improve functionalityUser- and device management (e.g. hardware, licenses, equipment) including documentationSupport business departments when issues arise and to identify potential improvementsAttention to data and system security and privacy complianceAlignment to compliance requirements (PCI, SOX) and all IT policiesCollaborate with global IT teams and participate in global IT roll-outsCollaborate with site leader and management teamDaily participation in regional meetings

Your profile:

Completed IT education (Diploma in computer science, Bachelor Univ.) or similar.work experience in the end-user support area or comparable areasVery good knowledge of Windows operating systems and PC hardwareAdvanced knowledge about IT infrastructureExperiences with Microsoft Office product familyDetailed and solution-oriented work style as well as flexibilityAbility to work under stress, sense of responsibility and good interpersonal skillsGood English and German skills and French will be beneficialExperience deploying, supporting, troubleshooting, and teaching troubleshooting techniques for issues with hardware including workstations, phones, mobile devices, printers, and multifunction devices

Our offer:

You can expect a multifaceted job in a dynamic and international environment. A workplace culture in which integrity, intensity, involvement and innovation are lived. A detailed induction and task-specific training are a matter of course for us. You yourself determine your future in our company - make your contribution to our joint success!

Each of our 120,000 exceptional individuals at Thermo Fisher Scientific tells a unique story. Join us and make your contribution to our unique mission.

Thermo Fisher Scientific is an equal opportunity employer committed to supporting underrepresented groups and does not discriminate based on ethnicity, color, religion, gender, sexual orientation, gender identity, national origin, disability or legally protected status.

Payment is according to collective agreement and overpayment according to qualification is possible.