The responsibilities involve serving as the first point of contact for issues reported within Verisk data centers, shared services infrastructure, and application systems, while ensuring proper escalation when necessary. The role also includes ensuring that all IT infrastructure incidents are reported and addressed in compliance with the organization's established SLA (Service Level Agreement) guidelines. Additionally, it requires providing operational support to diagnose the root causes of incidents and documenting the necessary requirements to resolve the identified problems effectively. 

•    Minimum of 3 years of related experience with a bachelor's degree in Computer Science, Engineering, or a related subject
•    3+ years of experience designing, managing, and/or supporting enterprise infrastructure systems
•    3+ years of experience with networking concepts (OSI network layers, TCP/IP)
•    3+ years of experience with Microsoft Windows and Linux operating systems
•    1+ years of experience working with public cloud products and services; AWS or Azure preferred

•    Working with cutting-edge technology, and continuously developing new skills and capabilities
•    Participating in our 24x7 technical operations, monitoring, and response program for a large and fast scaling environment
•    Enhance the capability and overall reputation of the IS&T team, group, and division by offering exceptional customer service      and technical ability to both internal and external customers
•    Maintain the performance and reliability of the IT infrastructure in delivering services to the business by executing required        tasks within agreed levels
•    Provide operational support for all environments within your technical group as well as escalation support for junior                      engineers
•    Proactively measure all environments within your technical group for adherence to enterprise standards and best practices        and assist with remediation & optimization
•    Liaise with vendors and other IT personnel for technical design, implementation and problem resolution
•    Develop and maintain scripts, automated processes and documentation for repeatable design patterns, to increase system        efficiency and lower the human intervention time
•    Participate in the management of technical programs and projects through all phases of execution
•    Provide network infrastructure support and setup of firewall, employee proxy, and DNS
•    Familiarity with database platforms such as MSSQL, MySQL, and PostgreSQL
•    Familiarity with CI/CD tools and methodologies, system programming and scripting in Python and PowerShell preferred; a          scripting/automation mindset is a must
•    Integration experience with enterprise operations and security tools such as Okta, Splunk, ServiceNow, Infoblox and Imperva
•    Solid customer service skills with experience interfacing with all levels of stakeholders
•    Create and maintain knowledge base (KB) and wiki documentation required to fulfill team responsibilities
•    Provide onsite data center support for infrastructure changes and incidents