Position Description: Leadership and Team Management + Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support. + Foster a culture of collaboration, innovation, and continuous improvement within the team. + Service Delivery Management: + Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services. + Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly. + Strategic Planning and Execution: + Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction. + Collaborate with stakeholders to align digital services with business objectives and technological advancements. Technical Expertise and Solution Design + Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange. + Stay abreast of industry trends and best practices to recommend and implement innovative solutions. Customer Relationship Management + Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations. + Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner. Budget and Resource Management: + Manage financial resources, including budget planning and cost control measures. + Optimize resource allocation to maximize operational efficiency and service delivery excellence. Mandatory Skills: + Customer focused and result oriented + Senior Level Management Desired Skills: + Information Technology Infrastructure Library (ITIL) V3 knowledge + PMP Certification Required: IAT Level II cert required CompTIA Security+ CE Experience: HS or GED - 20  Years Bachelors - 25 Years Clearance Required: TS/SCI FS poly Position requires a TS/SCI. Powered by JazzHR