Job Seekers, Please send resumes to resumes@hireitpeople.com

Must Haves:

Avaya Call RoutingVoice InfrastructureBMC Remedy

Key Responsibilities:

Work with operational excellence team to establish high-level solution needs and with cross tower teams for technical requirements and implementationAnalyze technical data processing routines and drive solutions that will promote process efficiency and controls across RTCOperational Excellence strategic initiatives focused on driving a culture of continuous improvementsAccountable for oversight of technical, process, and service deliverables against different risk programsResponsible for certification of peripherals at our NYC Midtown lab as well as support of complex meeting rooms at our 2 Bryant Park locationDesign service management improvement plans and automate tasks to improve services and reduce issuesExpected to proactively identify opportunities to improve manual processesAccountable for inventory service management processes and improvementsCreate methodology to drive adoption and ongoing use of a new service offeringEngagement of other teams to identify and document dependencies; takes ownership of relationship and escalation as required to meet objectiveEnable the use of data to drive operational efficiency and effectivenessTechnical knowledge of traditional and IP products as well as services include telephone systems (Avaya, Cisco), voice mail systems (Unity), AVAYA call routing systems, and data communication