System Engineer Analyst Job Description **System Engineer Analyst** **Are you ready to join a highly innovative IT team in a global company that relies on engineering to improve the lives of people?** **Here you get to build the future modern management platform for employees worldwide in Grundfos. Your contributions will be vital to our services** – **working to ensure that we utilise IT in the best possible way.** _”Even though many of our colleagues don’t necessarily know us, they are extremely dependent on our work. Together with the rest of the team, you ensure that our employees can work remotely - wherever and whenever they please.”_ says Henrik René Jensen, Senior Manager. **Join a team of specialists** In our Global IS User Experience Center, you will join our technical team. We aim to establisha connected, modernised and automated IT client and application experience that predicts and auto-adapts user behaviors across multiple devices.It is our responsibility that our front-end devices such as PC’s, phones, printers and other hardware support remote working so our colleagues have the best conditions for working wherever and whenever it makes sense to them. You will join a team of highly skilled colleagues who are all experts in their own fields – so guidance is near any time you need professional back-and-forth. We enjoy working together, and the atmosphere is both professional and informal at the same time. **What is the Job all about?** As our new System Engineer Analyst, you will focus on troubleshooting, resolving, and dispatching of 2nd and 3rd level support cases for Windows OS (7/10/11 etc.) and supported applications and solutions. **Your main responsibilities:** + Coordinating, dispatching and problem-solving of 2nd and 3rd level cases. + Responsible for reporting and performance monitoring tools + Responsible for configuration and managing baselining tools + Responsible for Microsoft Intune Endpoint Analytics and Desktop Analytics + Root cause analysis and follow-up on issues found on Windows 7/10/11 Platform **Your background:** We imagine that you have the following background or skills: + 2-3 years of experience from similar work experience obtained in a larger IT enterprise environment is beneficial. + Experience, knowledge, and technical skills related to large IT solutions with focus on Windows 7/10/11, Autopilot, Microsoft Intune, Acronis, AVD, Active Directory, Azure Active Directory + Skilled in reporting, root cause analysis + Skilled in PowerShell scripting + Familiar with Azure and other cloud solutions + Interested in testing new technologies + Can work efficiently during demanding times and can meet a deadline + Experience working in an Agile set up The System Engineer Analyst needs to possess the following capabilities to handle the responsibilities: + Thorough, broad and technical foundation with insight in IT in general + Able to troubleshoot technical issues with a structured and systematic approach and with minimal assistance **Your Skills:** + Shows action and understanding of the value in collaborating on creating the best solution with set requirements + Works in a structured manner to ensure quality + Technical, inquisitive, with good problem solving skills + Establishes open and constructive dialogues when problem solving + Good interpersonal skills + Motivated, diligent contributor capable of specifying and scripting with minor supervision + Receptive to learning + Functions well in a team and networks with global colleagues to complete tasks **What’s in it for you?** **Whether it’s developing leadership skills or advancing your technical skills even further, we’ll support you with continuous learning and development opportunities** **, to assist you in discussing and steering your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.** + Development opportunities in an international environment + People- and value-focused organization culture + Social- team and sport events + Training opportunities **Do you want to learn more?** **If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.** **To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people** **We look forward to hearing from you.** _If you want to dig deeper into the Grundfos universe, please visit us on LinkedIn:_ _www.linkedin.com/company/5195_ _or our YouTube channel:_ _https://www.youtube.com/watch?v=zwY54t455CU_ _._ Information at a Glance **Job Details** Application deadline: Workplace: Hybrid (office and home-working) Job Location: Pasig City, National Capital Region, Philippines Contract Type: Full-Time Employment Type: Regular