Position Summary:\n

The System Navigation Specialist is responsible for providing direct support to households in the Priority Pool, ensuring they have the necessary documentation and guidance to maintain active enrollment and progress through the housing process. The role involves managing the client's master list, facilitating case conferencing, and delivering comprehensive case management and care coordination services. This position focuses on engagement, outreach, and support to reduce barriers to stable housing for individuals and families.\n
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Essential Duties and Responsibilities:\n\nPriority Pool Navigation\n\nWork with households in the Priority Pool to collect required documentation and ensure ongoing eligibility.\nProvide clear guidance on maintaining active enrollment and next steps in the process.\nOffer system navigation services at the first point of contact to reduce the likelihood of losing contact with households.\n\n\nBy-Name List Management\n\nMaintain and manage a By-Name list of households in collaboration with relevant providers.\nFacilitate case conferencing with appropriate stakeholders to coordinate care and address housing barriers.\n\n\nCase Management and Care Coordination\n\nUtilize motivational interviewing and active listening techniques to engage with households effectively.\nProvide outreach and assistance with housing searches, including supportive or navigation services.\nNavigate the private rental market by building relationships with landlords and workforce development sectors.\nRefer households to workforce programs tailored to their needs, such as resume building, skill development, job seeking, and interview practice.\nConduct document readiness activities for unsheltered households in compliance with established policies and procedures.\n\n\nDiversion Services\n\nDeliver services once households have been determined eligible for diversion.\nCoordinate with service providers to ensure continuity of care and address any confusion regarding the process.\nManage client load, provides timely and relevant services for clients, documents services in required systems in a timely and accurate manner, and provides outreach\/ education\nClinically document client care coordination, in accordance to program\/ funder requirements and in HIPAA-compliant manner. Train new staff in the clinical care coordination documentation process.\n\n\n\n

Position Requirements and Qualifications:\n

Education:\n\nBachelor's Degree in Social Work, Human Services, or a related field preferred; equivalent experience may be considered. \n\n

Experience:\n\nMinimum of 1 years of experience (Intern or Volunteer) in case management, housing services, or related field.\n\n

Knowledge, Skills, and Abilities:\n\nFamiliarity with housing navigation, landlord engagement, and workforce development services.\nStrong interpersonal skills with the ability to engage clients through motivational interviewing and active listening.\nKnowledge of local housing resources, supportive services, and the private rental market.\nAbility to work collaboratively with diverse stakeholders, including landlords, service providers, and workforce programs.\nProficient in data management systems and maintaining accurate records.\nExcellent organizational and time-management skills.\nCommitment to providing equitable and inclusive services to diverse populations.3-4 years as care coordinator, community health worker, navigator, counselor, or related role. \nExperience with under-served communities is a plus.\n\n\nWorking Conditions\n\n\nAbility to work in a fast-paced environment with competing priorities.\nFlexibility to travel locally to meet with clients, landlords, and service providers as needed.\nOccasional evening or weekend work may be required.\n\n

Physical Requirements\n\nAbility to perform general office tasks, including prolonged sitting, typing, and using a computer.\nCapability to lift up to 25 pounds occasionally.\n\n
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Equal Opportunity Employer Statement: KWA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\n
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Note: The requirements for this position are indicative of the physical and mental capacities needed to satisfactorily perform the duties for the position. Reasonable accommodations, as required by the Americans with Disabilities Act will be granted wherever possible