This Opportunity WSP is currently initiating a search for a System Operator III for our Utica location. This is an operational position involving a variety of duties in support of transportation management center (TMC) operations. Specific responsibilities include: Your Impact + Serve as the on duty manager developing protocols, standard operating procedures, and ensuring compliance with accepted guidelines and practices + Oversee the operations floor Including: + Directing System Operators 1 and 2s, + Providing QA/QC for all operational steps and that staff actions conform with expectations + Training and management of approximately 5-10 employees including operators, safety service patrol dispatchers and inspectors, + Coordination of staff activities such as scheduling, administration, and performance management on all shifts 24/7/365 + Serve as an interface with New York State Department of Transportation (NYSDOT) and maintenance contractors for all operational outages and failures, and + Coordinate deployment of all portable variable message signs and developing message content. + Manage record keeping and policy and procedures + Exercise responsible and ethical decision-making regarding company funds, resources, and conduct, and adhere to WSP’s Code of Conduct and related policies and procedures. + Proven track record of upholding workplace safety and ability to abide by WSP’s health, safety and drug/alcohol and harassment policies. Who You Are **Required Qualifications** + High School Diploma or equivalent + Five years of full-time employment meeting the qualifying experience + Qualifying Experience: Candidates must meet all of the following conditions:Operations dispatching with at least one (1) of the following groups/agencies:Transportation, Fire, Police, EMS, or similar experience in the military + Oral and written communication + Computer/Software – including MS Office applications, spreadsheets and databases + Supervising employees + Public, internal and external relations (works well with internal, external and partner groups and individuals) + Mentor and training new staff, and + Able to respond to problem situations 24/7/365 **Preferred Qualifications** + Associates Degree + Organization skills + Strong interpersonal skills with an ability to work with others in a team environmentWSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.Compensation:Expected Salary (all locations): $47,900 - $91,200WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law. \#LI-DS1 **About WSP** WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper. www.wsp.com WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career. At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started? WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status. The selected candidate must be authorized to work in the United States. **NOTICE TO THIRD PARTY AGENCIES:** WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.