**Introduction** System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation. **Your role and responsibilities** * AWS Distributed Systems: Develop and maintain scalable distributed systems in AWS. * Kubernetes Cluster Management: Develop and maintain high-performance Kubernetes (k8s) clusters across multiple regions. * Telemetry Infrastructure: Develop and maintain telemetry infrastructure and service instrumentation (Python) for metrics, distributed tracing, and logging. * Petabyte-Scale Data Platform: Support infrastructure for a petabyte-scale data platform and stream analysis services. * Collaboration with Audio and Speech AI Engineers: Work with AI Engineers to accelerate development and deployment of heterogeneous analysis and distributed training pipelines. * SLIs, SLOs, and Error Budget Management: Participate in the definition and management of SLIs, SLOs, and error budgets for infrastructure and production services. * Infrastructure-as-Code Pipelines: Design and implement infrastructure-as-code pipelines. **Required technical and professional expertise** * Bachelor degree or above, over 1 year IT related work experience * Installation, configuration, implementation and maintenance of the full range of IBM power and storage and tape libraries, especially for p7/p8/p9,ts3500/4500,DS8K,V7000,F900,SVC,XIV etc… * AIX/HACMP/Linux one installation, configuration and maintenance. * Cisco CCNP holder * Network configuration and trouble shooting. * Good communication skill in Chinese and English **Preferred technical and professional experience** Having relevant Certifications would have advantage.