Description General Responsibilities: + Perform general administrative duties: create & update user accounts, profiles, passwords, and permissions + Maintain current training using classes/seminars provided by vendor or 3rd party + Configure, update, and test features and functionality of business systems + Monitor system performance and integrity + Troubleshoot user issues + Where possible, automate tasks and monitor their effectiveness + Mentor team members on system design & support considerations + Create, oversee and test security measures (e.g. access authentication and disaster recovery) + Communicate with users when needed + Maintain process documentation + Follow company policies, regulatory standards (HIPAA), and industry best practices for handling Personally Identifying Information (PII) and Personal Health Information (PHI) Requirements System-Specific Responsibilities: + VUE Agency Management + Update Agent hierarchy + Set up new carriers for onboarding + Work with CSSI/VUE to troubleshoot user issues and act as support liaison + Work with VUE and IT team to create and test data integrations, configure awards & promotions, and reports + Provide IT Backup support for + Zoom (teleconferencing and collaboration tools) + MS Office 365 + printers, scanners, door card readers + Subscription services (Adobe, Dropbox, Slack, WuFoo) Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .