Our client, a leader in technology services, is seeking a Field Technical Support Consultant II to join their team. As a Field Technical Support Consultant II, you will be part of the technical support department, providing essential services to ensure customer satisfaction. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proactive approach to challenges, which will align successfully in the organization. **Job Title:** Field Technical Support Consultant II **Location:** Portsmouth, NH **Pay Range:** $25 **What's the Job?** + Responsible for laptop repair in HP's Depot Repair program. + Provide monitoring, acceptance, ownership, and closure of calls in the customer call ticketing system and HP system. + Diagnose and verify failures using supplied software tools and utilities. + Provide part requests to facilitate repairs. + Responsible for monthly service call reporting. **What's Needed?** + Experience in laptop repair and technical support. + Proficiency in using diagnostic software tools. + Ability to manage service calls and adhere to service level agreements (SLAs). + Strong organizational skills and attention to detail. + Excellent communication skills to interact with customers and team members. **What's in it for me?** + Opportunity to work with a leading technology company. + Gain valuable experience in technical support and repair services. + Collaborate with a diverse team of professionals. + Enhance your technical skills and knowledge in the field. + Be part of a supportive and inclusive work environment. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.