Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. 

We’re looking for a System Support Analyst Specialist to join our ever-evolving Information Technology team to help us unleash the potential of every business. 

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

Our Tech and Security teams keep us moving each day, no matter where we are in the world. From the hardware to the networks and everything between, they humbly make it all happen.

What you’ll own 

Analyzes problems, documents and communicates resolution and conducts follow up.Escalates problems to appropriate teams when necessary.Work with internal support functions and onsite teams in resolving / preventing issues / escalations.Mentor staff to ensure all duties are performed in an accurate and timely manner.Plans and maintains efficient operations by designing, implementing and evaluating level one operations process.Knowledge of primary database engines with a demonstrated ability to write complex queries for data validation and troubleshootExcellent team player.Excellent analytical, problem-solving and time management skills.Ability to successfully manage multiple concurrent tasks.Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors.Other related duties as assigned.

What you bring

Bachelor’s degree in computer science, management information systems, business administration or other related discipline or the equivalent combination of education, training, or work experience.Level of Experience: 8-10 yrs.Mandatory Skills- SQL, UNIX, oracle, PL SQL, Control -M, Batch Monitoring, Splunk, well versed with IBM MQ, RFHUTIL, Modes of Transmission – Connect Direct, SFTP etcKnowledge on Kafka, AWS8+ years of experience with PL SQL Application Support within modern IT production data center and infrastructure environments.Advanced working knowledge and experience with PL SQL (support environment).Troubleshooting experience on UNIX.Able to spot Production issues that will impact finance/Worldpay and analyze & provide resolution/plan with priorityFamiliar/aware of ITIL procedures.Knowledge of scheme rules and regulationsGood communication and client handling skills.Ability to work well in a fast-paced team environment.Ability to work independently and intuitive ability to prioritize assignments.Excellent customer service skills that build high levels of customer satisfaction for internal and external customers.Willingly shares relevant technical and/or industry knowledge and expertise with other resources.Must be extremely detail-oriented and thorough in completing tasks.Willing to take on responsibilities and challenges.Must be highly flexible and adapt to changing priorities.Shift: 24/7 (Rotational)A knowledge/experience of the WorldPay Acquiring system will be an advantage

What makes a Worldpayer
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career. 

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Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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