The internship program is scheduled to take place from May to August. OVERVIEW Provide technical support to internal customers for all IT systems and applications, using the problem resolution system and/or standard scripts, reference guides, and procedures. This position is responsible for resolving fundamental issues, including those that other members of the System Support team have escalated. RESPONSIBILITIES (other duties may be assigned) Initial Tier 1 resource for dealing with technical issues and call tickets. May provide escalation assistance to other System Support team members. For routine issues, utilize standard scripts, procedures, and documentation to provide quick resolution. Use experience and knowledge to evaluate, test, and implement corrective actions for non-routine issues. Identify technical support trends that require immediate attention. QUALIFICATIONS Education Currently pursuing a Bachelor’s degree in Computer Science, Management Information Systems, Computer Engineering, or a related field required. Experience No experience required. Previous networking knowledge preferred. Licenses/Certifications None Tools & Equipment General office equipment ACCOMMODATIONS Sheetz is committed to the full inclusion of all qualified individuals. Sheetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations.