Job Description:

The Systems Support Specialist is responsible for providing the highest level of timely technical support and customer service to all associates. This role manages a variety of technical issues across many systems and devices

Responsibilities:

Manage incoming IT service requests via phone, email, and ticketsRespond to user inquiries about computer software and hardwareTroubleshoot a variety of complex incidents to include:All aspects of connectivity ex. Wi-Fi, LAN, cellular data, MDM, VPN, Citrix, VoIP, video conferencing etc.General productivity applications including Microsoft Outlook, Word, Excel, Power Point, Teams , Adobe AcrobatAll aspects of hardware ex. laptops/tablets/mobile devices (Android and iOS), etc.Anticipate potential incidents and work to resolve them proactively before they become a high-impact problemInvestigate and resolve incidents by conducting research, conferring with associates, performing computer diagnosticsCollaborate across internal teams and vendor technical supportUtilize training materials and standard procedures, train users in the best use of hardware and softwareMaintain detailed records of incidents and problems with software and hardwareSet up technology for associate use, including hardware and softwareHelp prevent, detect and respond to cybersecurity incidents according to planAssist with general service desk and technology support duties as neededAttend training to maintain knowledge of information technologyProvide on-call rotation coverage as part of Service Desk teamAfter hours support is possible

Qualifications:

Bachelor’s degree preferred, preferably in computer science, engineering, or information science2+ years of experience providing technology supportExperience in a high-performance, results-focused organization, preferably in Investment/Asset Management or Real EstateTechnical expertise across multiple applications, operating systems, and devicesProficiency in Active Directory, SCCM, remote support software, and IT service management ticket systemsExperience with Microsoft Office, system security, web browsers, VPN, wired and wireless networks, VoIP, MFA, and other technologiesIndustry certifications such as ITIL, CompTIA, and Microsoft (preferred)Strong troubleshooting skills and a sense of urgency in resolving complex technical incidentsExcellent communication and interpersonal skillsAbility to work independently with minimal supervision, adapt to ambiguity, and take initiative with confidence

Language to be included on the post: The compensation available for the role considers a variety of factors including, but not limited to, work location, individual skill set, previous/applicable experience, and other business needs. The estimated base salary range is $60k – 70k. This salary range represents Ventas’ good faith and reasonable estimate of the possible base salary range at the time of posting and is one part of the compensation and total rewards Ventas provides to employees.

Ventas, Inc. offers a competitive compensation and benefits package to the successful candidate.

Ventas, Inc. is an Equal Opportunity Employer.

Ventas, Inc. does not accept unsolicited resumes from staffing agencies, search firms or any third parties.