Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.As a Systems Admin/Engineer working Remotely in the Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all!
What You’ll Do
Looking for an opportunity to work with a Global Team while working Remotely? This opportunity would be the right fit for you! You will be supporting our Global Workforce team providing Systems Administration and Support for a Client Specific tool that will leverage new technology and processes.
You'll report to Senior Manager, Systems Software Engineering. This role would be critical for supporting a Client Ramp up project and to meet necessary deadlines.
During a Typical Day, You’ll
·Build and maintain organizational hierarchy.
·Manage user administration: Add, update, and delete users; grant access to new users.
·Edit recording/archiving rules and profiles:map new extensions to ensure proper system records.
·Create and modify user profiles/roles and QA forms.
·Troubleshoot access and recording/profile issues: coordinate and escalate system issues.
·Perform daily system checks to validate key platform functions and reduce downtime impacts.
·Vendor/User Management: Regular check-ins, with team, manage ticket queues, gather enhancement requests, and assess operational/process concerns.
What You Bring to the Role
·At least 2 years work experience in a Tier 0 / 1 application support or similar role
·Knowledge and experience in using QM Systems.
·Root cause analysis skills
·Troubleshooting skills
·Strong written and verbal communication skills
·Ability to respect and ensure strict confidentiality of data
What You Can Expect
·Supportive of your career and professional development
·An inclusive culture and community minded organization where giving back is encouraged
·A global team of curious lifelong learners guided by our company values
·Ask us about our paid time off (PTO) and wellness and healthcare benefits
·And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit https://mybenefits.ttec.com/?manual for more information.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Remote
Location/Division Pasay, Metro ManilaPhilippines Job Requisition 03YHN Work From Home Yes Apply now Save jobSaved job Share this job LinkedIn Facebook X Related Jobs View All of Our Available Opportunities