Company

Cox Communications, Inc.

Job Family Group

Information Technology

Job Profile

Systems Administration Manager

Management Level

Manager - Non People Leader

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Compensation includes a base salary of $99,000.00 - $165,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

Cox Communications is looking for a Systems Administration Manager to join their team.  The Systems Administration Manager will provide leadership and strategic direction for key IT systems relative to design, development, delivery and maintenance of current and future technologies seeking to address internal and external business needs.

Primary Responsibilities and Essential Functions:

Manages projects and programs for the development, delivery, maintenance and/or acquisition of technology solutions.

Creates and manages appropriate systems and processes to deliver a quality internal and external customer experience through effective development, operational support, tools, consistent methodology, continuous improvement and metrics.

Manages all activities, personnel and technical issues associated with providing technical service and/or solutions to customers by identifying, prioritizing and confirming resolution of reported problems

Proactively understands customer's business processes, the key drivers and measures of success for the business, and the short- and long-term direction of the business and technology;

Manages phases of approved Technology projects for assigned function including development of business requirements and justification, analysis of potential solutions, and preparation of appropriate project plan and/or purchase requisitions

Collaborates with technology suppliers & vendors in defining and development of technologies to support internal and external business needs.

Facilitates and leads discussions across functional groups, field locations, and key stakeholders to identify and validate technology solution strategy, supporting initiatives, and key deliverables.   

Partners with cross-functional departments to manage rollout schedules and technology releases ensuring business needs are supported in all phases throughout the process.

Maintains awareness of business, technical, operational, architecture and infrastructure issues and acts as sounding board or consultant to aid in the development of creative solutions

QUALIFICATIONS

Minimum

Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field

Knowledge of enterprise software and applications, portfolio, and project and program management tools such as Jira or Confluence

In-depth knowledge of software development lifecycle and able to communication technological needs to business stakeholders

Ability to manage multiple projects and budgets simultaneously and work cross-functionally with product and development teams.

Preferred  

Experience in a management role  

Experience in telecommunications industry desired

Prior experience working for a telecom service provider

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.