Position SummaryThe IT Systems Administrator will maintain and improve our IT systems. You will analyze system requirements, address any problems and provide tested solutions to ensure performance and security. As an IT Systems Administrator, you will be joining a team of engineers, administrators and specialists who are passionate about enhancing technology to improve business processes. You will be responsible for handling ticket escalations, administration, internal support of the enterprise computer systems and peripherals. This position will lead documentation efforts for IT and escalation tracking with the Tier 2 and Tier 3 team as required. This position will also assist with the identification and remediation of vulnerabilities across all IT Systems and endpoints.Position Responsibilities may include, but not limited toExamine and evaluate current systems and identify system requirementsCommunicate with users on additional requirements and featuresCollaborate with cross functional teamsValidate changes through testingTrain users on the new systems and provide supportStay current with emerging technologies and technical advancementsUnder limited supervision, provide analysis, design, standardization, implementation, and maintenance of server and storage systems in support of all business units including publicly visible operationsCreate and maintain comprehensive documentation for all implemented systems for ease of operation, maintenance, identification, and handoff to other support departmentsSupport Windows and business applications both on premises and in the cloud Monitor and enforce software compliance as applicable to ensure the environment stays current with technology and security demandsProvide escalated support of the Audio/Visual/CCTV infrastructure across the multiple locationsAnalyze current or potential business processes and review existing information systems to identify opportunities for improvementsAssess and quantify potential benefits of solutions for business and technical processesAdhere to best practices for software design, retention, documentation, and deployment strategiesAbility to learn, understand, and apply new technologies, methods, and processesAbility to multitask, given various task assignments, assisting management in prioritization of tasksAct as escalation point of contact for IT Support TeamWork across IT functions to troubleshoot and remediate issues that may arise on technical systems and applications used across the businessStrive to improve business processes that align with industry and company best practices to enhance security, efficiency, and process improvementsParticipate on the design, implementation, testing, and processes for new technology functions, applications, and systemsResearch new technology and report to IT Leadership findings; present findings that show business valueBuild dashboards (i.e., Power BI), document reports, PowerPoints, etc. that show statistical data from ticketing systems, patching, and other system information; this data will be used to identify deficiencies and assist with the development for process, efficiency, security enhancementsDetect, identify, and remediate vulnerabilities across desktops, servers, mobile devices, and other devices/systems as required to drive down risk across the enterprise.Required Skills and ExperienceAssociate's degree in IT related field or equivalent experience5 years’ relevant work experienceProficient use of Windows 10, MS Office, Power BI and other traditional software toolsKnowledge of Windows Server Administrative Tools, Microsoft 365 administration, Azure and Active Directory Administration, and knowledge of windows server environments and server softwareIntune, Samsung Knox, and other MDM tool knowledge PC and Laptop imaging, configuration, and supportPreferred Skills and ExperienceBachelor's degree in IT related field or equivalent experienceStrong oral and written communication skillsStrong ability to work with team members across multiple departmentsPossess a “go-getter” mentality and be able to stay busy without being tasked with projectsAbility to lead a team with minimal supervision from managementEager to learn new technologies, pursue technical training and certifications that will support personal and business growthProfessional demeanor and positive attitude; customer service orientation Excellent communication and inter-personal skillsFamiliar with programming languages PowerShell, Python, or other automation technologiesAbility to talk technically to non-technical peopleWillingness to learn, earn certificationsAbility to learn Artificial Intelligence (AI) technologies and how they could securely be used to improve business processes, reduce cost and improve efficiencyPhysical RequirementsRepetitive motions that include the wrists, hands and/or fingersSedentary work that primarily involves sitting, remaining in a stationary position for prolonged periodsVisual perception to perform job including peripheral vision, depth perception, and the ability to adjust focusCompany Overview
Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.

EEO
Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.