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Job DescriptionGDIT has an exciting opportunity for System Administrator to support U.S. Army Europe in Grafenwoehr Germany. Providing technical support and troubleshooting to network, desktop, and/or systems hardware and software. Monitors all installed Information Technology Systems and infrastructure, as well as installs, configures, tests and performs routine maintenance on operating systems, application software and system management tools to ensure the highest levels of systems and infrastructure availability. Troubleshoots system related problems. Remains current in operating systems/software analysis and technological developments and applications. Recommends future direction or projects to management. Provides expertise and direction in the development or modification of software programs and applications to enhance an operating system.
The System Administrator will be responsible for providing Tier 1 and Tier 2 customer support, responding to, tracking, and following-up on telephone, e-mail, and team member requests for support. The Administrator will also be responsible for the continuous review open service requests, prioritizing them based on customer mission requirements, and ensuring that issues are closed to the satisfaction of the customer.
HOW A SYSTEMS ADMINISTRATOR MAKES AN IMPACT
Enter support requests and track issues in the designated issue management system, triage requests, and coordinate with appropriate higher tier support personnel as required.
Experience with Virtualization, Windows, Storage, Linux, and McAfee.
Experience with Microsoft Exchange, SharePoint, SQL, SCCM, and Active Directory.
Assist and support the development, configuration, testing, and evaluation of Commercial Solutions for Classified (CSfC) solutions used to secure government customers' classified data and networks.
Develops technical documentation, system architecture, and system design documentation.
Provide support to end users on a variety of issues and systems including office automation software, scanning, printing, digital rights management, file recovery, user account management, password reset requests, and configuration of system settings such as session timeouts, password complexity, mandatory password change policies, etc.
Perform cable management to add, move, install, and troubleshoot issues at user workstations and within data center areas.
Provide management of Active Directory Organizational Unit’s to ensure compliance with organization policy.
Manage and coordinate executive Video Teleconference meetings and their associated scheduling system. Provide maintenance to VTC equipment.
Provide any additional administrative and touch IT support as required.
Responsible for occasionally being on-call 24 hours a day and coordinating leave and absence to ensure coverage.
Excellent communication skills; shows tact, effective listening skills and follow through
Detail oriented and organized.
Able to identify and resolve problems or inadequacies of systems.
Experience identifying, analyzing, and resolving system problems.
WHAT YOU WILL NEED TO SUCCEED
Clearance Level Required: Candidates must be TS/SCI cleared.
Certification: A current IAT II Certification is required at time of hire; Candidates should have at least one major industry certification (MCSA, CCNA, etc.)
Education: A BS/BA in information technology or related industry training in performing systems administration support is preferred.
Experience: Relevant and related military or government experience performing systems administration support is desired.
Must be eligible for German TESA
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays