Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Associate

Job Description & Summary

A career in Information Technology, within our external IT managed services team, will provide you with the right opportunity to start or enhance your career within the IT sector.

This Role entails providing 1st and 2nd Line support to our clients through a ticketing system and phone support both onsite and remotely. You will be troubleshooting hardware and software issues as well as helping our client’s deliver any IT project they might embark on.

Specific responsibilities include but are not limited to:

Installation and administration of server environments

Provide 1st and 2nd line support

Network analysis; monitoring; capacity management and secure configuration

Planning and deploying technology upgrades; migrating platforms and new infrastructure

Assisting in troubleshooting, identifying root cause, and providing technical support when needed

Compiling documentation for implemented projects

Developing new ideas and propose innovative solutions to problems

Using a broad range of tools and techniques to extract insights from current trends in the business area

Experience on any of the following would be an asset

The ideal candidate should have:

Good knowledge of Windows Server; MS Azure; Office 365 

Good knowledge of Virtualized environment such as VMware and HyperV

Knowledge of common telecommunication solutions, VOIP systems

Excellent communication skills and proficiency in English

Professional and proactive attitude

Be in possession of a Diploma in IT or a similar qualification

A degree in ICT, Engineering or related field will be considered as an asset

Driving License is a requirement

Applicants should be ready to deal with multiple concurrent demands and driven by customer satisfaction as well as technical excellence. Good interpersonal skills to integrate into a high-performing team is essential.

PwC offers an environment that allows our people to progress on their own merits. Our commitment to you is that we will continually invest in your professional development, acknowledge and recognise your expertise, and provide you with the opportunity to apply the latest methodologies on a large and varied client base.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Communication, Computer Engineering, Computer Program Installation, Computer Programming, Computer Technical Support, Emotional Regulation, Empathy, Enterprise Architecture, Incident Management and Resolution (IMR), Inclusion, Information and Communications Technology (ICT), Intellectual Curiosity, IT Infrastructure Upgrades, IT Operations, IT Operations Management, IT Project Lifecycle, IT Support, IT Troubleshooting, Object-Oriented Programming (OOP), Optimism, Scripting Languages, Security Protocol Analysis {+ 6 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

Yes

Job Posting End Date