**Req ID:** RQ193778 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Public Key Infrastructure,Troubleshooting,Workstation Administration **Certifications:** Security + - CompTIA **Experience:** 2 + years of related experience **US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Director Support Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Director Support Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Director Support Technician joining our team to Support our intelligence customer in Springfield, VA. HOW A DIRECTOR SUPPORT TECHNICIAN WILL MAKE AN IMPACT Job Description: The UDS Director Support Technician reports to the Tailored Desktop Support Team Lead and provides dedicated Deskside IT Service support to the NGA Front Office and National GEOINT Operations Center (NGOC) End User Devices. End user device equipment consists of workstations (thin and thick clients), monitors, KVMs, print, fax and scan devices, secure tablets, laptops and mobile phones, VoIP devices, Desktop VTCs (DVTCs), removable media, and associated accessories. The individual will fulfil Installation, Move, Add, Change, and Disposal (IMACD) service requests, and support the completion of special projects. Primary Responsibilities: •Serve as the Front Office and National GEOINT Operation Center (NOC) Liaison for all UDS IT related issues. ◦Facilitate meetings and engage regularly with customers and members of senior leadership to: ◾address IT related questions or concerns ◾coordinate and plan emerging customer requirements ◾provide situational awareness to Front Office stakeholders concerning upcoming maintenance of IT systems or technology refresh efforts associated with systems used by the Front Office and NGOC staff •Deploy and sustain end user devices and associated accessories ◦Manage hardware in all stages including unpacking and setup of end user devices ◦Resolve IT incidents from cradle to grave, working closely with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract ◦Install application software on end user device workstations via scripted install packages ◦Inventory management of UDS deployed software and end user devices ◦Network and locally attached printers •Provide user education and training in basic hardware and software functions •Create and maintain documentation and SOPs to train new employees •Utilization of a ServiceNow based ticketing database to track, update and close break/fix incident tickets and in fulfilling new requests via RITMs and Demands •Identify and execute process improvements and other enhancements that improve operational efficiency. •Collocated seating with the Front Office staff, providing quick and immediate access for Tier 1 and Tier 2 support. Basic Qualifications: •TS/SCI Clearance w/ ability to obtain CI Poly •Knowledge in one or more of the following areas: ◦Workstations (thin, thick, and tablet clients) ◦Monitors ◦KVMs ◦Print, Fax and Scan Support Services ◦Voice and VTC Support Services ◦Desktop Image Management ◦Virtual Desktop Infrastructure (VDI) Support Services ◦Home Directory and Profile Support Services ◦E-mail Support Services ◦Software Support Services ◦Domain Name Services (DNS) ◦Dynamic Host Configuration Protocol (DHCP) ◦Patch Management (Windows) + Understanding basic Public Key Infrastructure capabilities •Excellent troubleshooting capabilities and strong communication skills •Strong work ethic and attention to detail •Strong organizational skills •Strong writing skills (document creation and management) •Strong time management skills and ability to work flexible schedules to meet job requirements •Ability to work independently on projects and/or tasks •Ability to move and lift computers, printers, monitors, and other hardware •Experience and/or knowledgeable with; Windows 7; Windows 10; Citrix; SMS; and SCCM •Technical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.) •Team player and willing to both share knowledge and learn from others to ensure team's success •Enthusiasm and ability to adapt to new and changing technologies •A+ Certification, N+ Certification, Security + or other DoD 8570.01M certification •Thin Client using Virtual Desktop Infrastructure (VDI) Technology •Thick & thin web-based applications •ITIL v3 Foundations •Technical writing Education & Experience: •Requires Bachelor's Degree or an equivalent combination of years of experience and education and 2+ years of prior relevant experience. Location: Customer Site US Citizenship Required GDIT IS YOUR PLACE: ● 401K with company match ● Comprehensive health and wellness packages ● Internal mobility team dedicated to helping you own your career ● Professional growth opportunities including paid education and certifications ● Cutting-edge technology you can learn from ● Rest and recharge with paid vacation and holidays \#RoverGSS The likely salary range for this position is $73,372 - $99,268. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.