Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Job DescriptionTransform technology into opportunity as a Director Support Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Director Support Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Director Support Technician joining our team to Support our intelligence customer in Springfield, VA.
HOW A DIRECTOR SUPPORT TECHNICIAN WILL MAKE AN IMPACT
Job Description:
The UDS Director Support Technician reports to the Tailored Desktop Support Team Lead and provides dedicated Deskside IT Service support to the NGA Front Office and National GEOINT Operations Center (NGOC) End User Devices. End user device equipment consists of workstations (thin and thick clients), monitors, KVMs, print, fax and scan devices, secure tablets, laptops and mobile phones, VoIP devices, Desktop VTCs (DVTCs), removable media, and associated accessories. The individual will fulfil Installation, Move, Add, Change, and Disposal (IMACD) service requests, and support the completion of special projects.
Primary Responsibilities:
•Serve as the Front Office and National GEOINT Operation Center (NOC) Liaison for all UDS IT related issues.
◦Facilitate meetings and engage regularly with customers and members of senior leadership to:
◾address IT related questions or concerns
◾coordinate and plan emerging customer requirements
◾provide situational awareness to Front Office stakeholders concerning upcoming maintenance of IT systems or technology refresh efforts associated with systems used by the Front Office and NGOC staff
•Deploy and sustain end user devices and associated accessories
◦Manage hardware in all stages including unpacking and setup of end user devices
◦Resolve IT incidents from cradle to grave, working closely with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract
◦Install application software on end user device workstations via scripted install packages
◦Inventory management of UDS deployed software and end user devices
◦Network and locally attached printers
•Provide user education and training in basic hardware and software functions
•Create and maintain documentation and SOPs to train new employees
•Utilization of a ServiceNow based ticketing database to track, update and close break/fix incident tickets and in fulfilling new requests via RITMs and Demands
•Identify and execute process improvements and other enhancements that improve operational efficiency.
•Collocated seating with the Front Office staff, providing quick and immediate access for Tier 1 and Tier 2 support.
Basic Qualifications:
•TS/SCI Clearance w/ ability to obtain CI Poly
•Knowledge in one or more of the following areas:
◦Workstations (thin, thick, and tablet clients)
◦Monitors
◦KVMs
◦Print, Fax and Scan Support Services
◦Voice and VTC Support Services
◦Desktop Image Management
◦Virtual Desktop Infrastructure (VDI) Support Services
◦Home Directory and Profile Support Services
◦E-mail Support Services
◦Software Support Services
◦Domain Name Services (DNS)
◦Dynamic Host Configuration Protocol (DHCP)
◦Patch Management (Windows)
Understanding basic Public Key Infrastructure capabilities•Excellent troubleshooting capabilities and strong communication skills
•Strong work ethic and attention to detail
•Strong organizational skills
•Strong writing skills (document creation and management)
•Strong time management skills and ability to work flexible schedules to meet job requirements
•Ability to work independently on projects and/or tasks
•Ability to move and lift computers, printers, monitors, and other hardware
•Experience and/or knowledgeable with; Windows 7; Windows 10; Citrix; SMS; and SCCM
•Technical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.)
•Team player and willing to both share knowledge and learn from others to ensure team's success
•Enthusiasm and ability to adapt to new and changing technologies
•A+ Certification, N+ Certification, Security + or other DoD 8570.01M certification
•Thin Client using Virtual Desktop Infrastructure (VDI) Technology
•Thick & thin web-based applications
•ITIL v3 Foundations
•Technical writing
Education & Experience:
•Requires Bachelor's Degree or an equivalent combination of years of experience and education and 2+ years of prior relevant experience.
Location: Customer Site
US Citizenship Required
GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays
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