Transform technology into opportunity—join GDIT as a Director Support Technician and be at the forefront of enterprise IT innovation. In this role, you will play a critical part in enhancing the systems that drive mission success, directly supporting senior leadership and intelligence operations in Springfield, VA.

At GDIT, people are our differentiator. We are seeking a TS/SCI-cleared Director Support Technician who is passionate about IT service excellence and eager to make an impact in a fast-paced, mission-critical environment.

How You Will Make an Impact:

As a Director Support Technician, you will provide dedicated, high-level IT support to the NGA Front Office and National GEOINT Operations Center (NGOC). You will be responsible for deploying, maintaining, and troubleshooting essential end-user devices, ensuring seamless operations for critical national security missions.

Key Responsibilities:Serve as the primary IT liaison for the NGA Front Office and NGOC, engaging with senior leadership to address IT concerns, coordinate emerging requirements, and provide operational updates.Deploy, maintain, and support a variety of end-user devices including workstations, secure tablets, VoIP devices, printers, and Desktop VTCs.Provide Tier 1 and Tier 2 support, resolving IT incidents efficiently and escalating complex issues as needed.Conduct user education and training, ensuring staff can effectively utilize IT resources.Maintain documentation and SOPs to enhance team knowledge and streamline support operations.Utilize ServiceNow to track, manage, and resolve IT requests and incidents.Identify and implement process improvements to enhance operational efficiency.What You Bring to the Team:Active TS/SCI Clearance (CI Poly eligibility required).Strong troubleshooting skills and expertise in:Workstations (thin/thick clients)Print, fax, and scan servicesVoice and VTC supportVirtual Desktop Infrastructure (VDI)Patch management and software supportExperience with Windows 7, Windows 10, Citrix, SMS, SCCM, and Microsoft Office applications.Excellent communication, documentation, and organizational skills.Ability to work independently, manage priorities effectively, and adapt to evolving technologies.DoD 8570.01M certification (e.g., A+, Network+, Security+).Education & Experience:Bachelor’s Degree (or equivalent combination of education and experience).5+ years of relevant IT support experience.Why GDIT?

At GDIT, we invest in your future by providing:

✔ 401K with company match
✔ Comprehensive health & wellness benefits
✔ Career mobility & professional development (including paid education & certifications)
✔ Access to cutting-edge technology
✔ Generous paid vacation & holidays

Ready to make an impact? Join us and help shape the future of enterprise IT.

Apply today!

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