Title: Systems Administrator I Department: Core Systems & Cloud Computing Reports To: Director, Core Systems and Cloud Services Position Type: Staff Position Summary: The position is principally responsible for installing, configuring and maintaining servers, storage systems, workstations and other computer systems that comprise the IT infrastructure supporting university IT services. The position supports both physical, virtual and cloud based computer systems in a multi-platform environment and works collaboratively with a wide range of business, technical and IT service staff. The position exhibits good problem-solving ability and resourcefulness and is competent to work on fairly complex systems administration initiatives with only general supervision. Essential Functions: - Installs, configures, maintains and supports computer systems that include, but are not limited to: (a) enterprise virtual servers, cloud based servers, physical servers, storage, backup systems; (b) operating systems (Unix, Linux, Windows, Mac); (c) Active Directory and other technical services (DFS, DNS, DHCP, GPO) and associated domain policies and procedures; (d) commercial, open source, and locally developed software; (e) middleware and database software; (f) cloud services (IaaS and PaaS). - Performs software installations and upgrades to operating systems and layered software packages. - Schedules installations and upgrades and maintains them in accordance with established IST policies and procedures. - Monitors, tunes, and optimizes system and/or application performance; performs benchmarks and evaluates results. - Troubleshoots hardware and software problems; interacts with suppliers. - Writes scripts for a variety of purposes including the automation of tasks. - Ensures computer system data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. - Ensures recover ability by implementing a schedule of system backups and database archive operations. - Conducts routine hardware and software audits of workstations, servers, and systems to ensure compliance with established standards, policies, and configuration guidelines. - Maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation. - Maintains proper documentation for change control and for audit purposes. - Participates as a team member in large systems administration projects. - Assists in the evaluation and planning for new services including hardware, software, and new technologies. - Plans for and responds to service outages and other problems within the university enterprise IT infrastructure. - Resolves Level II and Level III incidents and service requests reported to the IST Service Desk. - Assists with computing forensic analysis and security incident response. Additional Functions: - Available on-call for extended periods outside normal working hours. - Keeps current with emerging technologies, new products, methodologies, and trends in the context of systems administration for college and university IT systems and services. - Work on specialized projects, complex projects and other duties as assigned. Prerequisite Qualifications: - Bachelor's degree in computer science or a related field. - 1-3 years of progressive experience in systems and applications administration. - Proficiency in Windows systems and windows scripting and/or proficiency in Unix/Linux systems and Unix/Linux scripting. - Strong grasp of networking fundamentals. - Excellent oral and written communication skills 6. Experience with change control in an ITIL structure. - At the university's discretion, the education and experience prerequisites may be exempted where the candidate can demonstrate to the satisfaction of the university, an equivalent combination of education and experience specifically preparing the candidate for success in the position. Preferred Qualifications: - Proficiency in BOTH Windows systems and scripting AND Unix/Linux systems and scripting. - Proficiency in VMWare vSphere, enterprise NAS storage (e.g. Netapp). - ITIL Foundation qualification. Bargaining Unit: PSA Range/Band: 26 FLSA: Exempt Full-Time