Discover a career that is challenging, impactful, and mission-critical. Join our team as a Systems Administrator III and make an impact on customer activities. While you help us advance the mission, we’ll help advance your career.

At GDIT, people are our differentiator. The Systems Administrator III provides in-depth support and problem resolution for information technology products, access administration, and/or applications. The Systems Administrator interacts with users to troubleshoot and resolve hardware, software and performance problems for customers using mainframe, LANs, PCs and printers. The Systems Administrator also analyzes and levies customer requirements to the appropriate technical business unit, and may serve on teams installing software upgrades.

HOW THE SYSTEMS ADMINISTRATOR III WILL MAKE AN IMPACT

This Systems Administrator performs the following core functions:

Responsible for providing timely and dependable desktop and access administration support as well as problem resolution within the team

Interact with customers on-site in response to IT requests and problem resolution

Resolve technical issues relating to multiple operating environments and various hardware issues

(repair, reconfiguration, installation); and issues with both the standard suite of software products

Microsoft Office suite, Lotus Notes, Skype, and other project-specific applications and configurations Work closely with customers' IT needs and/or problems to ensure they are diagnosed and resolved in a timely fashion, while ensuring appropriate security standards and procedures are employed

Coordinate projects with appropriate service providers and customers, identify/resolve project issues, and keep customers/project team members informed of projects! statuses

WHAT YOU’LL NEED TO SUCCEED:

● Education: Bachelor’s degree preferred, in Computer Science, Information Systems, Engineering, Business, or a Scientific or technical discipline related to the specific skill.

No degree + ten (10) years of relevant experience

Associate degree + eight (8) years of relevant experience

Bachelor’s degree + six (6) years of experience 

● Required Experience: Minimum of six (6) years of experience to the specific skill.
● Required Technical Skills:

Thorough knowledge of Windows based PCs and common peripherals

Through knowledge of the standard application suites, (e.g. Microsoft Office, Lotus Notes, Skype, and etc.)

Ability to identify and resolve technical problems

Excellent interpersonal skills and customer service skills

Experience with SIP and PBX technology

Considerable knowledge of standard desktop hardware and software

Ability to successfully plan, coordinate, track, and execute multiple tasks with competing priorities

Strong troubleshooting skills

Ability to explain rules, procedures, and technical information clearly and accurately, both verbally and in writing

● Security Clearance Level: TS/SCI w/Poly
● Required Skills and Abilities:

Provide access administration services (i.e., provide customers access to project-specific applications, databases and shared files; process Enterprise Access Request and Reporting System requests; verify accesses; obtain approvals, and serve as a liaison between users and other support offices to resolve/fulfill IT and access administration problems/requirements)

Perform the physical setup and configuration of desktop hardware and software as needed

Perform other duties as assigned at the discretion of Project Management

● Preferred Skills:

Ability to work independently and in a team environment with minimum supervision

Demonstrated ability o to follow-through on assigned tasks

Ability to execute multiple tasks in an independent manner

Knowledge of server administration, maintenance, and user account management

Willingness to get hands dirty, move equipment and capable of lifting 20 lbs

● Location: On Customer Site

GDIT IS YOUR PLACE:

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from

Rest and recharge with paid vacation and holidays

#CJOBS

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