POSITION PURPOSE
Responsible for planning, implementation, technical standards, support and oversight of Trinity Health’s M365 Collaboration Platform and A/V Conferencing Solutions. The Systems Administrator is also responsible for system performance and capacity planning. This role also includes overall analysis and decision making as it pertains to audio, video and web conferencing, collaboration including chat, digital signage, and activities associated with the identification, prioritization and resolution of user requests and issues. The Systems Administrator serves as a Subject Matter Expert (SME) by providing technical assistance and problem resolution ensuring that all activities are properly monitored, logged, resolved, and reported. Provides consultation to and works with the appropriate teams throughout the enterprise and assigns personnel to various operational activities. Serves as a resource and liaison with vendors and clients, and monitors the implementation, maintenance, and support of solutions across the enterprise. Supports policies, procedures, and standards for collaboration. Responsible for the implementation and maintenance, as well as works with users across multiple ministry organizations and geographic locations.
ESSENTIAL FUNCTIONS
Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.Responsible for providing guidance and consultation to team members, client users and others, serves as a Subject Matter expert (SME) and technical lead on assigned projects, and functions with a high degree of independence.Responsible for the delivery of collaboration technologies, which includes the management and functionality of audio, video and web conferencing services, chat, secure texting, and digital signage solutions, whether delivered internally or provided via an application service provider.Oversees and monitors the performance of various conferencing and collaboration solutions. Recommends and contributes to the implementation of optimization measures and projects.Coordinates, evaluates, plans, designs, and executes software enhancements and upgrades for back-end infrastructure components, cloud, SaaS based applications, M365 services, hardware and software-based end-user conferencing and messaging solutions. Responds to moderately complex problems and issues. Develops and maintains technical standards, policies and procedures related to the delivery of conferencing and collaboration services. Develops guides and instructional materials and provides training for clients on the use of video and web conferencing and other remote collaboration technologies.Analyzes, troubleshoots, and resolves complex collaboration application and equipment functionality issues. Serves as a resource and liaison consulting with vendors to resolve complex functionality issues.Responsible for identifying, analyzing, and providing viable solutions to problems impacting collaboration, i.e., staffing issues, communication problems, issues of concern between client and support staff, etc.Assists in the development of an IT conferencing and collaboration strategic plan consistent with the goals and direction of Trinity Health and its subsidiaries.Responsible for further development of internal relationships that improve collaboration services including participation on committees and/or teams, as appropriate.Maintains technical skills and education in various collaboration mediums (3rd party API integration, audio, text, video, and web) including audio/visual skills that would enhance the overall service offerings of the team.Ability to host and moderate large events including town halls and video conferences. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.Performs other duties as assigned. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior.MINIMUM QUALIFICATIONS
Associate degree in Information Technology or a related field; or equivalent combination of training and experience. Bachelor’s degree is preferred. Knowledge and understanding of the healthcare industry, particularly the Trinity Health environment is preferred.Five (5) or more years’ experience working with one or more of the following areas of technology: ConferencingVideo conferencing, web conferencing, and other remote collaboration technologies, (i.e. Microsoft Teams, Microsoft Teams Rooms, Creston, Poly, and Cisco WebEx Conference Rooms and end points, Halo, and Pexip).IP-based and ISDN video conferencing systems (knowledge in IP-based and ISDN video conferencing systems is required). Fundamental knowledge of IP transport, QoS, and RTP is a plus. Additional experience in compression algorithms such as H.263 and H.264 and High-Definition video applications is beneficial.Proficient with Microsoft Windows Operating System and Microsoft Active Directory, Group Policy, PowerShell, Email Security Appliances, and mobile device management.Strong analytical and problem-solving skills to effectively guide and assist coworkers and subordinates in identifying and responding to customer problems/requests effectively and coordinating projects with proper support areas.Excellent oral and written communication skills. Ability to effectively communicate, present and relate with all levels of TIS clients and staff.Strong interpersonal and customer service skills. Ability to interface with internal technical staff, client users and external vendors.Ability to serve as Subject Matter (SME) and provide technical guidance to others.Ability to develop standards, documentation, policies, and procedures.Ability to work independently on a day-to-day basis.Strong prioritization, organizational and attention to detail skills.Ability to mentor and provide guidance to less experienced staff.Project management skills and experience are highly desired.Ability to keep current on best practices, changes in industry and developing skills through educational courses and seminars. Ability to articulate and demonstrate a commitment to the Mission, Vision, and Values of Trinity Health and to inspire active support of these standards.Must be comfortable operating in a collaborative, shared leadership environment. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS
Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.Must be able to travel to the various Trinity Health sites (5%) as needed.Must possess the ability to comply with Trinity Health policies and procedures.Work environment includes all Trinity Health facilities. Transportation (driving) between facilities required.Must be able to adapt to frequently changing work assignments and priorities.Must be able to tolerate and adapt to frequent interruptions. Incumbent communicates frequently (in person, over the phone or via video) with people in number of different locations on technical issues.Hearing is needed for extensive telephone and in person communications.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.