Location: Springfield, VA
Security Clearance Required: TS (SCI eligibility) **This position is not open for any clearance upgrades or sponsorship.**
Certification: Must have A+ Certification, N+ Certification, Security + or other DoD 8570.01M certification
teKnoluxion provides the Defense and Intelligence Communities technical experts in the filds of Software & Systems Engineering, Enterprise Operations, and Cloud Services Management & Consulting. Our goal is not to simply support efforts, but to ignite a technology revolution, bridging the growing technology gap between the Government and commercial space.
Are you ready to test your abilities as a Systems Administrator (Tier 2 Desktop support) and team member in a sophisticated enterprise exploitation environment? Would you like to make an immediate and direct impact in your job? Join a dedicated team supporting the UDS contract at NGA.
ResponsibilitiesWhat you get to do every day:
The Tier 2 Desktop Support Technician provides Deskside IT Service support to the UDS End User Devices deployed at NGA. End user device equipment consists of workstations (thin and thick clients), monitors, KVMs, print, fax and scan devices, secure tablets and laptops, VoIP devices, Desktop VTCs (DVTCs), removable media, and associated accessories.
The individual will fulfil Installation, Move, Add, Change, and Disposal (IMACD) service requests, and support the completion of special projects.
Provide support for implementation, maintenance, and incident troubleshooting of IT systemsManage hardware in all stages including unpacking and setup of end user devicesResolve IT incidents from cradle to grave, working close with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contractInstall application software on end user device workstations via scripted install packagesInventory management of UDS deployed software and end user devicesNetwork and locally attached printersAssist users in accessing and using IT systemsProvide user education and training in basic hardware and software functionsCreate and maintain documentation and SOPs to train new employeesUtilization of a ServiceNow based ticketing database to track, update and resolve break/fix incident tickets and in fulfilling new requests submitted and tracked as Demands and RITMsIdentify and execute process improvements and other enhancements that improve operational efficiency. QualificationsClearance: Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration **This position is not open for any clearance upgrades or sponsorship.**
Education/Experience:
Requires Bachelor's Degree or an equivalent combination of years of experience and education3+ years of prior relevant experience.Certification: Must have A+ Certification, N+ Certification, Security + or other DoD 8570.01M certification
Required Skills:
Knowledge in one or more of the following areas:Workstations (thin and thick clients)MonitorsKVMsPrint, Fax and Scan Support ServicesAudio Visual ServicesVoice and VTC Support ServicesDesktop Image ManagementVirtual Desktop Infrastructure (VDI) Support ServicesHome Directory and Profile Support ServicesE-mail Support ServicesSoftware Support ServicesDomain Name Services (DNS)Dynamic Host Configuration Protocol (DHCP)Patch Management (Windows)Excellent troubleshooting capabilities and strong communication skills.Strong work ethic and attention to detailStrong organizational skillsStrong writing skills (document creation and management)Strong time management skills and ability to work flexible schedules to meet job requirementsAbility to work independently on projects and/or tasksAbility to regularly stand and walk between buildings on a large campusAbility to move and lift computers, printers, monitors, and other hardwareExperience and/or knowledgeable with; Windows 7; Windows 10; Citrix; SMS; and SCCMTechnical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.)Team player and willing to both share knowledge and learn from others to ensure team's successEnthusiasm and ability to adapt to new and changing technologiesThin Client using Virtual Desktop Infrastructure (VDI) TechnologyThick & thin web-based applicationsITIL v3 FoundationsTechnical writingWhat is ideal?
Intelligence Community Experience preferred What you can expect from us Recognizing great achievements do not go unnoticed by teKnoluxion through service anniversaries, spot awards, and employee referral bonusesYou’ll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community Highlights of our benefits include Health/Dental/Vision, 401(k) match and potential Profit Sharing, Universal Leave, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more!Compensation is unique to each candidate and compensation packages are based on education, experience, and other requirements.teKnoluxion is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. teKnoluxion does not have a vaccination mandate applicable to team members. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements. Regardless of vaccination status , personnel are required to wear masks while indoors when the CDC COVID-19 Community Level is High. Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMS
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