Transform technology into opportunity as a Systems Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. The Customer’s office is responsible for building and operating a hybrid-cloud mission infrastructure and services, hosting dozens of COTS, GOTS, and custom applications, as well as a large data lake. The system has on-premises components deployed at multiple data centers, as well as use of commercial cloud resources. The Customer requires a candidate with a diverse background and strong organizational skills to facilitate the accreditation and document systems deployments across the environment. The candidate will work in a 24 hour, 7 day a week environment providing in-depth Tier 1 and Tier 2 level support and problem resolution for technology products and applications. Shift: 6:30am-6:30pm (12 Hour Shift) current rotation for Day Shift is a week on/week off with one 8 hour short day. Our work depends on a Systems Administrator joining our team.

WORK REQUIREMENTS:

The Contractor shall work closely with Tier 2, Tier 3, and Tier 4 engineers and support customers in the Sponsor’s environment locally and provide online and phone support.The Contractor shall work in an organization that provides 24-hour IT operational support and will be required to work 12-hour days/7 days a week on alternating weeks.The Contractor shall monitor and manage various COTS and GOTS applications, server hardware and accesses across the overall enterprise.The Contractor shall review reports of critical issues and ensure appropriate resources are assigned to the problem.The Contractor shall make resource management and work prioritization decisions.The Contractor shall create, lead, or participate in various quick response “tiger teams” comprised of technical experts tasked with resolving an operational problem or service outage.The Contractor shall provide written situation reports and provide impact analysis documentation.The Contractor shall provide thorough IT consulting, triage and problem resolution for technical products and applications.The Contractor shall interact with customers to troubleshoot and resolve moderately complex issues.The Contractor shall coordinate the transition of IT service policies that impact IT infrastructure.The Contractor shall propose and review new concepts, program plans, and policies to provide substantive input that guides implementation, including writing security plans, MOUs and SLAs and gathering relevant metrics.The Contractor shall recommend upgrades of hardware and software, or modifications to procedures to improve efficiency and maintain regulatory compliance.The Contractor shall gather and analyze data, and brief all levels of management on findings.The Contractor shall brief senior leadership on daily topics that impact system performance.The Contractor shall solicit, analyze and track customer feedback.

REQUIRED SKILLS and Demonstrated Experience:
The candidate shall have the following required skills, certifications and demonstrated experience:

Demonstrated experience as a technical help desk position supporting various versions of the Windows platform, internet browsers, and sponsor developed applications used in a high paced business environmentDemonstrated experience of multiple desktop programs, configuration and debugging techniques, such as Check_MK, Splunk dashboards, ServiceNow, SharePoint, Active Directory and sponsor developed applicationsDemonstrated experience managing multiple priorities, eliciting information from customer, and gathering and maintaining information related to incidentsDemonstrated experience tailoring technical response to all levels of technical experienceDemonstrated experience maintaining granular level documentation and preparing for various levels of technical ability and managementDemonstrated experience with TCP/IP and general networking issuesDemonstrated experience providing superior customer service and supportDemonstrated experience resolving issues efficiently and contributing to the improvement of the infrastructureDemonstrated experience troubleshooting technical issues and applying critical thought to problems

DESIRED SKILLS and demonstrated experience:
Other skills and demonstrated experiences that are highly desired but not mandatory to perform the work include:

Demonstrated experience developing in ServiceNowDemonstrated experience with JiraDemonstrated experience creating and analyzing data metricsDemonstrated experience with Amazon Web Services or Cloud administrationDemonstrated experience with interpersonal and organization skills and working both independently and in a team environmentDemonstrated experience negotiating issues, sound judgment, and decision-making

WHAT YOU’LL NEED TO SUCCEED:

Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.Required Experience: 5+ years of relatedSecurity Clearance Level: TS/SCI with PolygraphLocation: Chantilly, VA - On Customer SiteU.S. Citizenship Required

GDIT IS YOUR PLACE:

401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holiday

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