Will this position be required to work onsite for any reason at any time? No
253+ day contract
Overall Service Description
Plan, develop, test and implement IT system solutions that improve business efficiency and productivity as well as support business strategies and goals.
Identify and communicate business needs and translate business requirements into technical system and functional specifications.
Support one or more highly complex or critical business processes/systems and may require design or integration of technical solutions that may cross multiple functions of the business.
Project team member for projects large in scope and high complexity; may be enterprise-wide. Bachelor’s degree in related field preferred. Five (5) years of relevant system solution development, testing and implementation work experience required.
Engagement Description – Cisco CVP (Customer Voice Portal) DevOps Only
Development resource with ability to plan, develop, test and implement Cisco ACD/IVR (UCCE) solutions that improve business efficiency and productivity as well as support business strategies and goals. Identify and communicate business needs and translate business requirements into technical system and functional specifications.
Support one or more highly complex or critical business processes/systems and may require design or integration of technical solutions that may cross multiple functions of the business.
Project team member for projects large in scope and high complexity; may be enterprise-wide. Bachelor’s degree in related field preferred.
Five (5) years of relevant system solution development, testing and implementation work experience required.
Top 3 Required Skills/Experience –
• Cisco UCCE (CVP) - Customer Voice Portal
• Cisco Finesse
• Advanced SQL
Required Skills/Experience – The rest of the required skills/experience. Include:
• Java
• API Integrations
• Service Integrations
Preferred Skills/Experience – Optional but preferred skills/experience. Include:
• eGain Analytics
• CRM Integrations
• API Integrations
• Service Integrations
• Cyara Testing Tool
Education/Certifications – Include:
• Cisco Unified Contact Center Enterprise
• Advanced SQL
Preferred Skills
Java
Category Analyst
Function Information Technology
Req ID JN -012025-121799