Date: Feb 13, 2025 Location: San Juan-Cupey, PR Company: Popular Workplace Type: Hybrid Systems Analyst Job Type Full Time Job Opportunity General Description We are looking for a System Analyst for the Technology Management Division to help implement technology solutions in a cost-effective way by determining the requirements of an initiative, communicating them clearly to stakeholders, and ensuring high level of quality of the delivered product. Essential Duties and Responsibilities + All duties related to Systems Administration (Application access user certification, Information Security Requirements, Evertec Liaison, etc.) + Finds innovative ways to improve an existing process to make it more efficient or more effective. + Writes user stories that are clear, concise, easy to understand, and implemented by the development team—groups stories into themes and epics as necessary. + Integrates the needs of several different stakeholders to produce an overall solution. + Defines acceptance criteria and creates test cases for certification and user acceptance. + Participates in Integration Testing, User Acceptance Testing (UAT), and Functionality Testing. + Gathers data to help determine prioritization of work items. + Conduct and analyze primary research on users, competitors, etc. + Responsible for ensuring releases are deployed successfully. + May require off-hour and weekend on-call support periodically. + Monitors and ensures compliance with SLA's. Engages appropriate IT/business users to resolve technical issues and support business processes. + Partners to diagnose and resolve complex software issues. Ensures that accurate and effective solutions are provided to end users. Can train users on the system. + Ensures end user support needs are met with a high quality of service. Education Bachelor's Degree in Industrial Engineering or Computer Science Bachelor’s Degree in Business-Related Specialty in Information Systems Experience + Minimum of three (3) years of experience analyzing, implementing, and improving applications/platforms or related field. + Experience in process documentation preferred. + Knowledge or experience in Mortgage (Claims, Default Management and Accounting). Certifications & Qualifications Preferred Certifications + Agile Other Qualifications + Knowledge of banking regulations preferred. + Experience of Agile methodologies preferred. + Technical background. + Analytical and problem-solving skills. + Excellent interpersonal and teamwork skills. + Organizational skills and meet deadlines. + Ability to work under minimum supervision. + Process documentation skills. + Excellent oral and written communication skills, both in English and Spanish. + Proficiency in the use of Office 365 applications mainly Excel, Word, PowerPoint, SharePoint, among others. + Availability and disposition to work off-hours, weekends, and/or holidays. Region Locations San Juan Work Schedule Hybrid / Señorial Center (Mon - Fri 8am to 5pm) Values Passion for People Succeed Together Own Every Moment Build the Future Important:The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary. ABOUT US Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds. We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events. If you have a disability or need more information about requesting an accommodation, please contact us atasesorialaboral@popular.com.This email inbox is monitored for such types of requestsonly. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response. Are you ready for a rewarding career? Popular is an Equal Opportunity Employer Learn more about us at www.popular.com and keep updated with our latest job postings atwww.jobs.popular.com. Connect with us! 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