Kforce has a client that is seeking a Systems Analyst Junior in Chantilly, VA. Responsibilities: * Provide Tier I/II Support for custom business applications (Diagnosis/Remediation, Access (password) Setup/Unlock/Reset, Application Install/Removal, Performance Tuning) * Document tickets providing detailed information that can be handed off to the agency Tier III team * Perform help desk support for a variety of office automation, telecommunications, and visual information hardware and software * Setup new user accounts with enterprise email * Suggest articles for knowledge base to assist other technicians and clients alike, to improve help desk efficiency * Participate in Problem Management for repetitive error conditions and messages and respond to the customer accordingly * Coordinate customer reported outages of networks and systems with the supervisor to get a notification out to the customers and get immediate action started by the appropriate specialist