Systems Analyst (OMETS) Salary

$75,579.37 - $120,624.62 Annually

Location

Plantation, FL

Job Type

Full-Time

Job Number

1413240

Department

FASD ETS Application Svcs

Opening Date

01/03/2025

Closing Date

Continuous

Veterans' Preference Notice

Under Section 295.07, Florida Statutes, certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment with Broward County and are encouraged to apply for the positions being filled.

Description Benefits Questions REQUIREMENTS AND PREFERENCES

The Broward County Board of County Commissioners is seeking qualified candidates for Systems Analyst (Medical Examiners’ Application Support)

The position is NOT a remote position. You must be available to work in person!

The Broward County Board of County Commissioners is seeking qualified candidates for Enterprise Technology Services’ Systems Analyst to provide on-site support for the Office of Medical Examiner and Trauma Services software systems. 

The successful candidate will be responsible for managing Medical Examiner specific software and related technology including troubleshooting and escalating issues to software vendor(s) for resolution.  Performs change control tasks, launches and implements any new technologies approved by management; studies, investigates, reviews, and recommends implementation of evolving and emerging technologies. Provides on-site desktop support; responds to calls, emails, incident tickets, and/or inquiries from computer/network users and customers to resolve and troubleshoot hardware or software issues; provides after-hours technical support. Must document technology deployments, security controls, quality assurance reviews, change controls, and compliance for agency specific technologies.

The candidate must be proficient in application development, SQL Server reporting, vendor management and contract management.   Project Management skills are needed for the implementation of technology projects.

Completes ad-hoc projects based on end user needs and internal technical reviews, including troubleshooting, updating and maintaining file systems. Documents network infrastructure hardware, software, configurations, locations, parameters and usage. Verifies integrity, continuity and redundancy of the network infrastructure.

All employees must possess the ability to interact courteously with the public, contractors and fellow employees to maintain a professional work atmosphere by acting and communicating in a manner that promotes a positive work environment.

This position has emergency responsibilities to support the Office of the Medical Examiner and Trauma Services in times of County emergency activations.

General Description

Analyzes computer application programs and supports computer hardware devices. Works independently, under limited supervision, reporting major activities through periodic meetings.

Minimum Education and Experience Requirements

Requires a two (2) year degree from an accredited trade, technical or vocational school, college or university with major coursework in computer science or closely related field.

(One year of relevant experience may be substituted for each year of required education.)

Requires four (4) years of experience in systems analysis and applications programming or closely related experience.

Special Certifications and Licenses

None.

Preferences

Bachelor’s or Master’s degree in related field i.e. computer science or Information Technology or Engineering. Experience with Medical Examiner specific business processes and supporting applications/systemsStrong IT skills and knowledge including Project Management, hardware, software, networks, and databases.Experience working with data collection processes, data cleaning, maintaining data integrity and data optimization-MS SQL Server Database Certified (Associate, Professional, Expert).Experience working with a large SQL Server application developing complex SQL statements (queries, triggers and stored procedures)Experience with Microsoft Office, Adobe Acrobat Pro, and standard collaboration applications.Experience gathering customer requirements and developing automated solutions (applications, features, reports, enhancements) that provide customer business value.Application Security Assessment experience.

DUTIES AND RESPONSIBILITIES

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Answers customer phone calls for service and provides first level over-the-phone problem resolutions; maintains records, reports and documentation on systems and software specifications and configurations.

Responds to second level field support customer service calls; processes customer requests for new services related to desktop hardware and software including performing installations, upgrades, and training, and processing and monitoring purchase requests; installs, configures, designs and maintains network and communications hardware and software; troubleshoots and resolves hardware, software and network problems.

Tests new code delivered by vendors; works with users to validate all possibilities of usage; performs regression testing to ensure that any new code will not have a negative impact on existing applications; and communicates all issues to vendors for testing and resolution.

Performs all system administration tasks, such as adding new users and disabling old users, adjusting profiles to provide correct application access to different user profiles; and makes simple changes to web pages of applications per user requests.

Trains users in different areas to make them aware of all system capabilities; teaches users how to personalize the system to their needs; and trains on other computer issues, as needed and/or requested.

Performs a variety of systems duties including, but not limited to; updating databases, coding information, analyzing information, dispatching calls to technicians.

Performs related work as assigned.

WORK ENVIRONMENT

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs light work that involves walking or standing most of the time and involves exerting up to 20 pounds of force on a regular and recurring basis, or skill, adeptness and speed in the use of fingers, hands or limbs on repetitive operation of electronic office equipment within moderate tolerances or limits of accuracy.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

SPECIAL INFORMATION

CompetenciesTech SavvyAnticipates and adopts innovations in business-building digital and technology applications. Investigates technologies to learn some cutting-edge best practices. Uses digital/social media to benefit the team and add value to the work being done; understands how to avoid misuse of these tools.
Manages ComplexityMakes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
Action OrientedTakes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization.
Communicates EffectivelyDevelops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
PersuadesUses compelling arguments to gain the support and commitment of others. Gives many insightful suggestions and offers thoughtful positions, once informed about the issues. Thinks carefully and solicits insight into how to build a compelling argument that resonates with others' interests.
Self-DevelopmentActively seeks new ways to grow and be challenged using both formal and informal development channels. Demonstrates strong commitment to own development by continuously updating knowledge, skills, and abilities. Shows strong enthusiasm for seeking learning opportunities.
Nimble LearningLearns through experimentation when tackling new problems, using both successes and failures as learning fodder. Experiments to find the best possible solution and gains insight from test cases. Makes use of new concepts and principles when addressing problems. Learns from mistakes to avoid repeating them.
County Core ValuesAll Broward County employees strive to demonstrate the County's four core behavioral competencies.Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.Customer focus: Building strong customer relationships and delivering customer-centric solutions.Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
Americans with Disabilities Act (ADA) ComplianceBroward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.
Emergency Management ResponsibilitiesNote: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
County-wide Employee ResponsibilitiesAll Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.
All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.

Broward is a dynamic county that offers an exciting, stable career with incredible employee benefits such as 11 annual holidays, accrued annual/vacation and sick leave, FRS retirement, $50,000 of free life insurance, training and development, and participation eligibility in a deferred compensation (457) plan with a match up to $2,600. In addition, Broward County offers 2 health plans, a High Deductible Health Plan (HDHP) with a County-funded Health Savings Account (HSA), and a Consumer Driven Health plan (CDH), Dental insurance, Vision insurance and Section 125 Flexible spending accounts for Medical Expenses and Dependent Care. Part-time 20+ benefit eligible employees receive the benefits described above at a reduced amount. Additional information about Broward County Benefits.

01 What is your highest level of education? No Degree Associates Degree Bachelors Degree Masters Degree Doctorate Degree 02 How many years of experience do you have in systems and application programming or closely related field? 8 or more years of experience 6-7 years 4-5 years Less than 4 years 03 List below if you hold any of the following certifications: Microsoft or Project Management. If none, type "Not Applicable". 04 This position will manage 24x7 business applications support services requiring 24x7 on-call availability. Are you able to meet this requirement? Yes No 05 Describe your experience using report writing tools to create and maintain reports. Please include a list of specific software tools that you have used. If none, enter "N/A". 06 What strategies do you use to ensure customer satisfaction when resolving their issues? Describe techniques you employ to leave users satisfied after issue resolution. 07 How do you prioritize tasks and manage multiple requests at once? Explain your approach to task prioritization and time management 08 Do you have any experience working with Service Management ticketing systems? Describe which systems you have used and your familiarity with such systems. If none, type "Not Applicable". 09 Describe a time when you encountered a difficult employee. Include the steps you took to remain focused on responsibilities and to ensure a positive outcome. 10 Scenario - A Medical Expert (co-worker) is requesting you to install new software that is not standard and not previously used in your work environment. What questions do you ask her in order to complete (or at least consider) the request? 11 Please provide details regarding your experience working on a large project wherein you had to translate customer business needs into requirements. Clearly indicate the size of both the project and the project team, your role in the project, how you handled any problems you encountered such as issues concerning meeting timelines, and the outcome of the project.

Required Question

Agency Broward County Address 115 S. Andrews Ave.

Fort Lauderdale, Florida, 33301-4800 Phone (954) 831-4000
Website http://www.broward.org/careers REQUIREMENTS AND PREFERENCES

The Broward County Board of County Commissioners is seeking qualified candidates for Systems Analyst (Medical Examiners’ Application Support)

The position is NOT a remote position. You must be available to work in person!

The Broward County Board of County Commissioners is seeking qualified candidates for Enterprise Technology Services’ Systems Analyst to provide on-site support for the Office of Medical Examiner and Trauma Services software systems. 

The successful candidate will be responsible for managing Medical Examiner specific software and related technology including troubleshooting and escalating issues to software vendor(s) for resolution.  Performs change control tasks, launches and implements any new technologies approved by management; studies, investigates, reviews, and recommends implementation of evolving and emerging technologies. Provides on-site desktop support; responds to calls, emails, incident tickets, and/or inquiries from computer/network users and customers to resolve and troubleshoot hardware or software issues; provides after-hours technical support. Must document technology deployments, security controls, quality assurance reviews, change controls, and compliance for agency specific technologies.

The candidate must be proficient in application development, SQL Server reporting, vendor management and contract management.   Project Management skills are needed for the implementation of technology projects.

Completes ad-hoc projects based on end user needs and internal technical reviews, including troubleshooting, updating and maintaining file systems. Documents network infrastructure hardware, software, configurations, locations, parameters and usage. Verifies integrity, continuity and redundancy of the network infrastructure.

All employees must possess the ability to interact courteously with the public, contractors and fellow employees to maintain a professional work atmosphere by acting and communicating in a manner that promotes a positive work environment.

This position has emergency responsibilities to support the Office of the Medical Examiner and Trauma Services in times of County emergency activations.

General Description

Analyzes computer application programs and supports computer hardware devices. Works independently, under limited supervision, reporting major activities through periodic meetings.

Minimum Education and Experience Requirements

Requires a two (2) year degree from an accredited trade, technical or vocational school, college or university with major coursework in computer science or closely related field.

(One year of relevant experience may be substituted for each year of required education.)

Requires four (4) years of experience in systems analysis and applications programming or closely related experience.

Special Certifications and Licenses

None.

Preferences

Bachelor’s or Master’s degree in related field i.e. computer science or Information Technology or Engineering. Experience with Medical Examiner specific business processes and supporting applications/systemsStrong IT skills and knowledge including Project Management, hardware, software, networks, and databases.Experience working with data collection processes, data cleaning, maintaining data integrity and data optimization-MS SQL Server Database Certified (Associate, Professional, Expert).Experience working with a large SQL Server application developing complex SQL statements (queries, triggers and stored procedures)Experience with Microsoft Office, Adobe Acrobat Pro, and standard collaboration applications.Experience gathering customer requirements and developing automated solutions (applications, features, reports, enhancements) that provide customer business value.Application Security Assessment experience.

DUTIES AND RESPONSIBILITIES

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Answers customer phone calls for service and provides first level over-the-phone problem resolutions; maintains records, reports and documentation on systems and software specifications and configurations.

Responds to second level field support customer service calls; processes customer requests for new services related to desktop hardware and software including performing installations, upgrades, and training, and processing and monitoring purchase requests; installs, configures, designs and maintains network and communications hardware and software; troubleshoots and resolves hardware, software and network problems.

Tests new code delivered by vendors; works with users to validate all possibilities of usage; performs regression testing to ensure that any new code will not have a negative impact on existing applications; and communicates all issues to vendors for testing and resolution.

Performs all system administration tasks, such as adding new users and disabling old users, adjusting profiles to provide correct application access to different user profiles; and makes simple changes to web pages of applications per user requests.

Trains users in different areas to make them aware of all system capabilities; teaches users how to personalize the system to their needs; and trains on other computer issues, as needed and/or requested.

Performs a variety of systems duties including, but not limited to; updating databases, coding information, analyzing information, dispatching calls to technicians.

Performs related work as assigned.

WORK ENVIRONMENT

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs light work that involves walking or standing most of the time and involves exerting up to 20 pounds of force on a regular and recurring basis, or skill, adeptness and speed in the use of fingers, hands or limbs on repetitive operation of electronic office equipment within moderate tolerances or limits of accuracy.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

SPECIAL INFORMATION

CompetenciesTech SavvyAnticipates and adopts innovations in business-building digital and technology applications. Investigates technologies to learn some cutting-edge best practices. Uses digital/social media to benefit the team and add value to the work being done; understands how to avoid misuse of these tools.
Manages ComplexityMakes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
Action OrientedTakes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization.
Communicates EffectivelyDevelops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
PersuadesUses compelling arguments to gain the support and commitment of others. Gives many insightful suggestions and offers thoughtful positions, once informed about the issues. Thinks carefully and solicits insight into how to build a compelling argument that resonates with others' interests.
Self-DevelopmentActively seeks new ways to grow and be challenged using both formal and informal development channels. Demonstrates strong commitment to own development by continuously updating knowledge, skills, and abilities. Shows strong enthusiasm for seeking learning opportunities.
Nimble LearningLearns through experimentation when tackling new problems, using both successes and failures as learning fodder. Experiments to find the best possible solution and gains insight from test cases. Makes use of new concepts and principles when addressing problems. Learns from mistakes to avoid repeating them.
County Core ValuesAll Broward County employees strive to demonstrate the County's four core behavioral competencies.Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.Customer focus: Building strong customer relationships and delivering customer-centric solutions.Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
Americans with Disabilities Act (ADA) ComplianceBroward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.
Emergency Management ResponsibilitiesNote: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
County-wide Employee ResponsibilitiesAll Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.
All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.

Broward is a dynamic county that offers an exciting, stable career with incredible employee benefits such as 11 annual holidays, accrued annual/vacation and sick leave, FRS retirement, $50,000 of free life insurance, training and development, and participation eligibility in a deferred compensation (457) plan with a match up to $2,600. In addition, Broward County offers 2 health plans, a High Deductible Health Plan (HDHP) with a County-funded Health Savings Account (HSA), and a Consumer Driven Health plan (CDH), Dental insurance, Vision insurance and Section 125 Flexible spending accounts for Medical Expenses and Dependent Care. Part-time 20+ benefit eligible employees receive the benefits described above at a reduced amount. Additional information about Broward County Benefits.

01 What is your highest level of education? No Degree Associates Degree Bachelors Degree Masters Degree Doctorate Degree 02 How many years of experience do you have in systems and application programming or closely related field? 8 or more years of experience 6-7 years 4-5 years Less than 4 years 03 List below if you hold any of the following certifications: Microsoft or Project Management. If none, type "Not Applicable". 04 This position will manage 24x7 business applications support services requiring 24x7 on-call availability. Are you able to meet this requirement? Yes No 05 Describe your experience using report writing tools to create and maintain reports. Please include a list of specific software tools that you have used. If none, enter "N/A". 06 What strategies do you use to ensure customer satisfaction when resolving their issues? Describe techniques you employ to leave users satisfied after issue resolution. 07 How do you prioritize tasks and manage multiple requests at once? Explain your approach to task prioritization and time management 08 Do you have any experience working with Service Management ticketing systems? Describe which systems you have used and your familiarity with such systems. If none, type "Not Applicable". 09 Describe a time when you encountered a difficult employee. Include the steps you took to remain focused on responsibilities and to ensure a positive outcome. 10 Scenario - A Medical Expert (co-worker) is requesting you to install new software that is not standard and not previously used in your work environment. What questions do you ask her in order to complete (or at least consider) the request? 11 Please provide details regarding your experience working on a large project wherein you had to translate customer business needs into requirements. Clearly indicate the size of both the project and the project team, your role in the project, how you handled any problems you encountered such as issues concerning meeting timelines, and the outcome of the project.

Required Question

Agency Broward County Address 115 S. Andrews Ave.

Fort Lauderdale, Florida, 33301-4800 Phone (954) 831-4000
Website http://www.broward.org/careers