Role: Systems Analyst- Technology Business Management (TBMA) 

Team: ETX Portfolio Management and Analytics

Dept: ETX Strategy and Governance

Fulltime – Springfield, MA

The Opportunity

To continue adding insight to our IT expenses at MassMutual, we are seeking a Technology Business Management Analyst (TBMA) to join our Business of IT Tools Team. The candidate will be responsible for the maintenance, development and enhancement of our TBM platform (Apptio). This includes report development and maintenance of the TBM eco system, data management and analysis.

The Team

Be part of a growing team, focused on delivering quality data and analytics thru the TBM platform Apptio. Supporting highly mature APPTIO model and creating clear, multi-lense reports. Allowing our IT, Finance and Business partners to make data driven decisions and focus MassMutual on value creation.

The Impact:

Design, develop, and maintain the Technology Business Management (TBM) Model R12, Architecture and Data across Cost Pools, Towers, Services through various modules in Apptio.Gather functional and business requirements from client and translate into a functional hosted solution design, which meets customer needs, provides maximum solution value, and is within scope of Apptio products/services. Configure, test, & document Apptio Dashboard, reports and underling data models to meet function design and specifications.Responsible for administering and day to day managing of system production support, reporting development cycles, including business requirements design solutioning, test management, integration strategy, deployment and trainingOwn end to end the monthly calendar for the Apptio system, responsible for monthly opening and closing of the forecast, supporting the monthly close process, annual / strategic plan and associated dashboard reportingConduct data quality and gap analysis, develop a maturity plan and collaborate with data source owners on data setsResponsible for delivering Apptio system integration, enhancements, and optimization capabilities for dashboard reportingPerform monthly data loads, monitoring integrity of data, analysis, and maintenance of reference data and mapping issues, solutioning of data errors.Ability to support data connectivity through API’s and those embedded within our tool and develop integrations and modeling across large data setsMonitor & control dashboards that focuses on data reconciliations and controls, quickly escalating issues, troubleshooting and solutioningWorks with IT leaders to develop & deliver data capabilities needed for Apptio tools, streamlining overall system architecture including configuration and components and ensures usability/functionality of componentsProvides new reporting capabilities and support strategic vision around monthly reporting needsImport, transform and rationalize data from systems of record (SAP, PPM, ServiceNow, CTM, AWS, Azure) understanding system integration points and impacts on productionParticipates in collaborative efforts with finance. Allocation and ReportingResponsible for improving and enhancing use of the Apptio Platform through automation, data configuration, allocation changes, existing report updates and new report creationIs the technical contact for the company when communicating to the Apptio Operations and/or Engagement Management teamsSupport the Forecast and Annual Budget processes

The Minimum Qualifications

Bachelors degree in Data Analytics, Management Information Systems, Finance or related degree8+ years of relevant experience in systems analytical work5+ years experience as an Apptio System Administrator and executing custom solutions in TBM StudioCertified TBMA

The Ideal Qualifications

4+ years of experience as Apptio AdministratorProficient in accounting concepts, practices, and procedures.Experience with Cost Transparency and IT PlanningHigh degree of organization and ability to manage multiple, competing priorities simultaneously.Strong understanding of formulaic logic in MS Excel (if statements, vlookup, pivot tables, macros, etc.)Experience working with large data sets in ExcelHistory of analytical problem solving and quickly resolving data-related issuesKnowledge of financial management processes (Budgeting, Forecasting, Cost Allocations, etc.)Proficient in ApptioAble to thrive in a collaborative and cross-functional environmentStrong written and verbal communication skillsExperience with AWS and/or Azure cloud billing.Deep knowledge of the Apptio solution and the TBM TaxonomyExperience working with at least one object-oriented language (Java, C#, Python, etc...)Analytical and detail-oriented individual that enjoys working with data solutions.Strong to expert skills in data manipulation with tools like MS Excel, BI tools, etcAbility to quickly comprehend complex spreadsheets/dataKnowledge of company IT services and financial management processes and practices such as budgeting, cost allocations, capital & operating expense handling, program portfolio management, and application / infrastructure support.Knowledge and application of relational database concepts.Skilled at working with large data sets in Excel, quickly resolving data-related issues.Skilled at communicating and managing issues with technical teams in a production environmentSkilled at report creationExperience translating executive vision into technical requirementsExperience with Cloud-ability is highly desired.

What to Expect as Part of MassMutual and the Team

Regular collaboration with the ETX Portfolio Management and AnalyticsFocused one-on-one time with your managerAccess to mentorship opportunitiesNetworking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource GroupsAccess to learning content on Degreed and other informational platformsYour ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.