REQ#: RQ193852Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Operations Monitoring Analyst
GDIT is seeking an individual to fill a position as a System and Application Monitoring nalyst on our team.  Individual will utilize knowledge and experience to monitor systems and applications, conduct initial troubleshooting and root cause analysis, and coordinate issue resolution with other team members. Individual will support the integration of new technologies with monitoring systems to include deployment and decommissioning of monitoring agents.

Responsibilities Include:

Manage monitoring systems to include Microsoft System Center tool suite to include Operations Manager and related management packs, Riverbed SteelCentral products to include Aternity, and vendor specific monitoring tools to include vROps, Citrix Director, Cisco Unified Communications Manager and others as requiredPerform daily operational checks and produce status reports/briefings as requiredPerform regular performance monitoringProduce metric and capacity planning reports as needed to support the monitored environmentsWork with incident management and subject matter experts to troubleshoot incidents and/or provide root cause analysis as requiredMaintain monitoring documentation, diagrams and standard operating procedures as requiredCoordinate and participate in key process improvements as they relate to operations monitoringIdentify potential trends in performance gaps and recommend modifications to the standardized work documents by using process improvement principles

Skills

Strong problem-solving and analytical skillsStrong written and verbal communication skillsMust be self-directed and able to work effectively in a diverse team environment with little to no direct supervisionAbility and desire to take ownership of tasks and responsibilities

Knowledge

Knowledge and experience related to IT systems and technologies.Knowledge of common industry hardware, operating systems, monitoring software, tools and utilities, and platforms, in addition to free and open source tools.Knowledge of Microsoft Office products, e.g., word processing, spreadsheet, presentation, data base, project planning.

Required Qualifications

3 - 5 years of experience in IT industry to include familiarity with WindowsActive Directory Services (AD, DNS, DHCP), Exchange, File Services, and Print ServicesCompTIA Security+ CE certification or another DoD 8570 IAT Level II qualification

Desired Qualifications

Associates Degree in Information Systems or other IT related field.Hands-on experience in Windows systems administrationHands-on experience in Unix/Linux systems administrationHands-on experience in system monitoring utilizing MS SCOM, vROps, vCenter, Aternity or similar toolsHands-on experience in supporting/monitoring/maintaining virtual environments to include VMWare and Hyper-VHands-on experience in supporting/monitoring/maintaining desktop virtualization technologies to include Citrix XenApp and Microsoft App-VHands-on experience in supporting/monitoring/maintaining IP voice and video services

GDIT IS YOUR PLACE:

401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays