Posting Details Posting Details

Requisition Number S2909 Position Number 000391 Position Classification Title Technology Support Technician Functional Title Systems and Reporting Support Specialist Position Type Staff University Information Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B. Primary Purpose of the Organizational Unit In support of the mission of UNC Greensboro, the University Registrar’s Office (URO) fosters student success and cultivates exemplary student experiences for all University constituents related to academic records, policies, and regulations. Position Summary The Systems & Reporting Support Specialist is member of the Registrar’s Systems & Reporting team and serves the URO as associate webmaster, report support, data specialist, and systems & hardware technician. The positions are primarily responsible for technological, systems, and reporting-running functions within the URO. Additionally, the URO Support Specialists will develop a solid understanding of how to leverage reporting and data analysis to support student needs and the institution’s strategic goals. Minimum Qualifications

Graduation from high school and one year in the field of technology related to the positions’ role. Computer coursework may be substituted year for year for the required experience; or an equivalent combination of education and experience.

Journey level requires an additional six (6) months experience Advanced level requires an additional one (1) year of experience Additional Required Certifications, Licensures, and Certificates Preferred Qualifications Bachelor’s Degree with some computer related coursework; or equivalent combination of education and experience. Degree must be from an appropriately accredited institution.

Alternate Option If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. Special Instructions to Applicants Applicants are required to upload a list of at least three (3) professional references that includes: Name, Company Name, Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor. Email Address Contact Phone Number Recruitment Range $55,265 - $56,859 Org #-Department University Registrar's Office - 10204 Work Hours of Position 8 A.M - 5 P.M., M-F, some evenings and weekends may be required Number of Months per Year 12 Posting Requirements Job Family Information Technology Career Banded Title Technology Support Technician Open Date 12/10/2024 Close Date 01/17/2025 FTE 1.000 FLSA Non-Exempt If other, please indicate If time-limited, please specify end date for appointment. Salary Grade Equivalency Key Responsibilities ________________________________________________________________________________________________________________________

Key Responsibility Business Process Management Essential Tasks Participates in all aspects of the student data lifecycle, including the creation, maintenance, and warehousing of student data.. Supports the Systems and Reporting Analysts and the entire URO team with technical issues and validating data while adhering to all policies associated with the safeguarding of student information. Collaborates with the Systems and Reporting Analysts, ITS and the University community regarding software updates, configurations and customizations. Assist with the testing and development of workflows, projects, and enterprise resource planning process. Use Banner data and consult with key Banner users to accurately interpret, troubleshoot, and maintain the accuracy of the data. Demonstrates expertise in Banner Student, Argos Reporting, WebFocus Reporting, Degree Works, Student Data Mart, CLSS, Slate and UNC Online. Manages and oversees the production of student data reporting. Key Responsibility URO Systems Integration and Support Essential Tasks Coordinate creation and maintenance of security roles for Banner student systems. Participate in the development of long-range and short-term goals and strategies. Reports all concerns, issues, and discussion items to the relevant authorities in the URO. Assists department and university with technical issues related to student data. Manages and oversees the production of student data reporting. Provides support to Systems and Reporting Analysts in correction and updating Student DataMart. Provides Banner and general technical support (hardware/software) for the office. Prepare and submit the National Student Clearinghouse reports as well as ad hoc report requests for directory request information. Collaborate with staff, faculty, administrators, and technical staff to analyze, research, and resolve complex system issues once the information is applied in the various systems. Key Responsibility Process Improvement and Review/Maintain Business Process Documentation Essential Tasks Analyze current business processes and existing policies and make recommendations and updates to drive continuous improvement and maximize resources in the Systems and Reporting area. Maintain detailed documentation, dictionary of value definitions, new process documentation, and training guides.. Identify, develop, and maintain standard procedures/documentation and operational calendars for the URO. Maintains inventory of technology within the URO. Key Responsibility Other duties as assigned Essential Tasks Attend meetings as needed. Assist with special projects. Attend training sessions, webinars, conferences to maintain current knowledge on the new releases of Banner and other software identified to assist in the student success in higher education. Provide timely, accurate, and friendly customer service to students, staff, and faculty who call or email with questions. Competency ________________________________________________________________________________________________________________________

Competency Planning and Organizing Competency Description Apply technical knowledge to independently work on routine/ non-complex tasks.  Monitors progress against defined parameters. Competency Level Contributing Competency Project Management Competency Description Ability to complete own tasks and manage schedule to meet deadlines.  Completes tasks as part of a larger team. Competency Level Contributing Competency Technical Knowledge Competency Description Understands basic technology principles and terminology associated with the work unit.  Solicits relevant information from client in order to sufficiently describe non-routine problems to technical expert, and effectively communicate solution to client.  Understands basic troubleshooting techniques and principles and uses understanding to resolve routine problems based on existing documentation/ training/ resources.  Basic knowledge of specialty software or hardware. Competency Level Contributing Competency Technical Solution Development Competency Description Ability to apply analytical skills to evaluate alternatives and make recommendations. Competency Level Contributing Competency Technical Support Competency Description Knowledge of varied technology components and the interrelationships of components. Competency Level Contributing Competency Consultancy Skills Competency Description Applies technical knowledge and effective communication skills to create information and training materials for users. Competency Level Contributing ADA Checklist ADA Checklist

"R" for Rare (0-30%), "O" for Occasional (30-60%), "F" for Frequent (60-90%), "C" for Constant (90-100%)

Physical Effort Hand Movement-Repetitive Motions - F, Reading - F, Writing - F, Hearing - C, Talking - F, Standing - F, Sitting - F, Walking - O Work Environment Inside - C Applicant Documents Required Documents Resume/CV Cover Letter List of References Optional Documents Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Are you eligible to work in the United States without sponsorship? Yes No * Please indicate how you learned of the vacant position for which you are applying? UNCGjobsearch Website Greensboro News and Record Other newspaper The Chronicle of Higher Education Inside Higher Ed Other Professional Journal/Website CUPA-HR UNC System Job Board Other Job Board Personal Networking Social Media NCWorks.gov * If you selected "Other", please provide the name of the resource here.

(Open Ended Question)