Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.   

The Opportunity:

We are looking for talented, curious, and energetic Analysts who embrace teamwork and automation to quickly mitigate or escalate critical processing issues. A System Application Analyst is responsible to fully support the batch processing for Visa’s Debit, Data Platforms, and Core Systems applications in a multi-data center environment. The daily duties include monitoring batch processing flows, resolving errors following incident and problem management processes, and supporting daily change activities. You will get to see your efforts support critical processing of financial and non-financial data our clients depend on.

The Work itself:

The System Application Analyst is responsible for the management and recovery of the Visa’s Core batch applications and services which include:

Taking corrective actions to recover failed jobs and ensure batch processing is executed on time and to completionMonitoring batch processes and addressing issues to ensure SLAs are metEscalating issues appropriately based on documented processesDocumenting all issues following standard ITIL Incident and Problem Management processesCommunicating with Clients via e-mail and phone to address issues or provide status on file deliveriesPerforming change reviews, executing change tasks, and coordinating change activity as neededAssisting support teams in updating job documentation and job schedules as needed to support efficient and effective batch processingPerforming proactive analysis of the Visa’s complex batch schedules to detect potential problems and when required, take preventive/corrective actionsPerforming UAT (user acceptance testing) for new or upgraded operational monitoring tools and batch related user interfaces

Essential Functions

The Skills You Bring:

Client and customer service experienceTeam player and a good listenerStrong reporting and documentation abilitiesExcellent written and verbal communication skills and can flourish in a fast-paced environment with multiple, sometimes shifting prioritiesAbility to work independently and to also work effectively as part of a collective teamStrong analytical and diagnostic skills, e.g., root cause analysisExperience working directly with customer support to solve technical problemsMust have a strong commitment to execution, follow through and timely communicationExcellent writing and interpersonal skills with the ability to communicate effectively with both technical and non-technical clientsGood organization skills and a high level of attention to detail

Qualifications

Basic Qualifications

2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience. Masters graduates must have 2+ years of relevant work experience to qualify.

Preferred Qualifications:

4+ years as a support analyst function in a multi-data center environmentWorking knowledge of Unix, Linux, Windows, z/OS and Tandem non-stop operating systemsExtensive working knowledge of one or more enterprise batch scheduling solutions (Example: ESP, Control-M, etc.)Operational knowledge of Netcool Alerting Tool, Service Now Ticketing tool or other ticketing / alert monitoring solutionsExperience working with second and third level support teams to implement corrective measures and offer solutions where applicable.The ability to multitask, analyze and diagnose complex issues when working with various support groupsA full and complete understanding in Incident, Problem and change management per the ITIL processUnderstanding of Hadoop, Kafka, & Windows platformsFunctional knowledge for database for DB2, SQL, and Hadoop storage formats (Apache Spark/Apache Hive)Functional experience with file transfer protocols such as FTP, SFTP and NDMFunctional experience Linux, and Unix platformsStrong reporting and documentation skillsExcellent written and verbal communication skills

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.