Description As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Come change the way the world sees the cloud! Amazon WorkSpaces is a managed desktop computing service in the cloud. Amazon WorkSpaces allows customers to easily provision cloud-based desktops that allow end-users to access the documents, applications and resources they need with the device of their choice, including laptops, iPad, Kindle Fire, Android tablets, and zero clients. With a few clicks in the AWS Management Console, customers can provision a high-quality cloud desktop experience (for Windows or Linux) for any number of users at a cost that is highly competitive with traditional desktops and half the cost of most virtual desktop infrastructure (VDI) solutions. We are looking for cross platform systems development engineers who are passionate about building, maintaining, and automating the systems that underpin the robust WorkSpaces-fleet system. On any given day, we use Python, Lambda, DynamoDB, CloudFormation, PowerShell as well as other public AWS services and a host of Amazon-internal tools. We don’t expect you to be an expert in, or necessarily even be familiar with, all of the technologies listed above, but we do expect you to be excited to learn about them! In this role you’ll help WorkSpaces-Fleet expand into new regions, remove development friction, and collaborate with a team of Systems Developers to help shape the future for the next generation of services to help customers reduce the mean-time-to manage their WorkSpaces. You’ll apply your creative and critical problem solving skills to develop and run multi-tenant at massive scale services. Here is what we are looking for in terms of basic qualifications: · BS in Computer Science or related discipline, or equivalent work experience. · 5 years of industry experience managing large scale software application products. · At least 5 years of experience in managing a heterogenous environment with experience to support variety of operating systems (Windows & Linux). · At least 5 years of systems debugging skills and incident management response skills · At least 5 years of scripting experience using PowerShell, Shell Scripting and Python · At least 5 years of experience managing end users in large scale IT environment with exposure to all aspects of IT life cycle. Preferred Qualifications A System Development Engineer in WorkSpaces will: - Develop infrastructure-as-code software to stand-up large, distributed services with Security and Operational Best Practices in mind. - Design fault tolerance and disaster recovery solutions - Solid understanding of OS Internals for Windows and Linux. For example: Troubleshooting hibernate / resume failures. - Experience with life cycle management of different applications on end user devices. - Experience with managing virtual desktop infrastructure - Network / DNS configuration and troubleshooting. - Active Directory integration with different flavors of Linux(Desired) - Good understanding of Active Directory and other identity providers such as Jump cloud, Azure Entra. - Experience with managing end device management tools such as SCCM / Intune. - Expertise with Python, Bash, PowerShell for Automation - Experience managing large scale infrastructure using SSM / Ansible / Chef / Puppet for patching - Good understanding on different package managers in different flavors of Linux, pros & Cons. - Experience with CI / CD pipelines - Understanding about different Certificates and their usage (Desired). - Expertise with step functions, lambda, EC2 compute, EBS, AWS VPC, Cloud Watch, SSM and general awareness on rest of the AWS Technologies. Experience with embracing different AWS technologies in real world scenarios is highly desired. WorkSpaces is changing the way that people use computers - come help us make history! About Us Inclusive Team Culture Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Work/Life Balance Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Mentorship & Career Growth Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future. About the team Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications - 2+ years of non-internship professional software development experience - 1+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience - 7+ years of administrative experience in networking, storage systems, operating systems and hands-on systems engineering experience - Knowledge of systems engineering fundamentals (networking, storage, operating systems) - Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby Preferred Qualifications - Experience with PowerShell (preferred), Python, Ruby, or Java - Experience working in an Agile environment using the Scrum methodology Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $116,300/year in our lowest geographic market up to $201,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.