TouchPoint Salary: Other Forms of Compensation: Pay Grade: 16 TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients. Long Description SUMMARY Responsible for the overall management of the Environmental Services Department. Responsible for successfully coordinating and supporting all activities of the department. Works with all levels of the facility staff in all matters relating to the cleanliness of the facility. Ensures hospital meets all JCAHO guidelines. This position will usually oversee 3-4 facilities usually within the same hospital system. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Develops financial forecasts and balances programs and resources for account(s). * Responsible for attainment of financial goals for the account(s). * Responsible for accuracy and timeliness of financial data and statistics. * Reviews and analyzes financial statements, weekly operating reports and other financial results. * Monitors and audits the accounting and control process within the account(s). * Maintains and supports client satisfaction at a level that ensures account retention. * Administers required client/customer surveys (and other feedback instruments) and responds in a timely and effective manner. * Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients. * Promotes client awareness of program alternatives and the availability of corporate resources. * Monitors and ensures compliance with the provisions of client contracts. * Assist in customizing programs to meet each account's unique needs as required. * Monitors client communications effectiveness including communicating the benefits of maintaining TouchPoint Support Services as the services management provider. * Assist in developing and/or monitoring a district/unit business plan and reporting to clients as needed. * Participate and add value to hospital committee (i.e. Infection Control/Safety Committee). * Provide recommendations for replacement of furnishing and wall covering with NOSHA standards in mind. * Increases regional revenue and/or operating profit contribution by promoting and monitoring the building of services and creating other opportunities for growth. * Maintains an awareness of the competition and market conditions internal and external to the accounts and districts. * Coordinates with other functional areas the resale (reassessment and rebid) process. * Promotes and leverages TouchPoint Support Services resources to maximize advantage throughout the region. * Identifies and recommends new sale opportunities. * Responsible for approval of the costing in the sales/survey process. * Active involvement with sales vice president and/or sales directors in the bid and selling process as required. * Evaluate and justify supplies, equipment and purchases as needed. * Coordinate housekeeping activities with other departments. Apply to TouchPoint today! TouchPoint is a member of Compass Group USA Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/) Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Associates at Touchpoint are offered many fantastic benefits. + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Paid Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_Touchpoint.pdf) for paid time off benefits information Applications are accepted on an ongoing basis. Touchpoint maintains a drugfree workplace. Req ID: 1374216 TouchPoint CINDY SWIDERSKI [[req_classification]]