About the role: The Systems Engineer 2 for a managed service provider plays a key role in delivering advanced technical support and solutions to customers while maintaining high standards of service quality and operational efficiency. This role involves managing and resolving complex technical issues, assisting with the implementation and optimization of IT infrastructure, and ensuring systems are secure, reliable, and aligned with best practices. The Systems Engineer 2 will handle escalated service requests, perform in-depth troubleshooting, and collaborate with internal teams to resolve challenges effectively. The ideal candidate is a self-directed professional with strong technical expertise, excellent problem-solving skills, and a proactive approach to ensuring customer satisfaction. This individual will thrive in a dynamic environment, demonstrate a sense of urgency in resolving issues, and consistently seek opportunities to enhance service delivery and infrastructure reliability.  ***This position is hybrid based in our Denver, CO office***   Why Dataprise?  + Dataprise is a private equity-backed company whose mission is to grow organically and inorganically through the acquisition of solid-performing businesses that are well aligned to our philosophies and values.  + Our mission is to delight our clients and create an outstanding people experience both internally and externally.  + We are an employee-focused organization that prioritizes employee retention, satisfaction, and empowerment.  + We provide career growth opportunities through internal movement and through continuous learning, upskilling, job shadow programs, career mentors, annual training allotments, and LinkedIn Learning licenses for all employees.  + Comprehensive Wellness Program including gym membership discounts/subsidies, and Wellness Rewards opportunities.   + A commitment to Diversity, Equity, and Inclusion (DEI) through a multi-faceted DEI Program.  + A focus on work/life balance including hybrid and remote work options, 10 paid holidays and generous PTO.  + Competitive pay and a comprehensive benefits package including top-quality medical, dental, and vision coverage for you and your family + FREE telemedicine benefits, company-paid Employee Assistance Program (EAP), and 401(k) with company match.  + An opportunity to grow, be challenged, have fun, and learn from some of the most talented technology professionals out there.      What You’ll Do: + Previous experience with Managed Services is preferred. + Consulting and IT industry experience is preferred + Responsible for maintaining service tickets in accordance with a Service Level Agreement (SLA). + Evaluate documented resolutions and contribute to knowledge base repository + Experience with support and integration of cloud-based solutions including Microsoft Office 365 and Azure along with ADFS/Directory synchronization + Expertise with server, application, and desktop virtualization utilizing VMware and/or Microsoft + Incident management, change management and service request management using ConnectWise + In-depth knowledge of network and wireless infrastructure architecture (Azure, Cisco, Cisco Meraki, Fortinet, and Palo Alto) + In-depth knowledge of Windows Server architecture, deployment, and troubleshooting – including Active Directory and Group Policy. + Manage, prioritize, work, and resolve day-to-day support requests submitted by email, web, and telephone. Excellent diagnostic and troubleshooting skills are required. Identifying problems, researching solutions, and determining and implementing resolutions are essential + Microsoft certifications/badges are preferred + Perform day-to-day administrative duties for clients and internal staff, including device troubleshooting, routing changes, configuration backup, vulnerability patching (etc.) + Perform ongoing maintenance tasks for internal and client networks, including monitoring, updates and patching, and documentation + Proficiency with system/device management and monitoring toolsets including, Intune, Addigy etc. + Use a ticketing application to completely record all effort toward resolution and document solutions + Implement security measures to help customers secure their environments, including assessing vulnerabilities, applying patches, and configuring systems to align with industry security frameworks.   What Skills & Experience You’ll Need: + Experience in Managed Services or IT consulting. + 3-5 years of Tier 2 experience in IT, particularly in an advanced technical network or systems role. + Advanced expertise with the Microsoft ecosystem, including Windows, Office, Azure, and Office 365. + Proficiency in troubleshooting and resolving Office 365, Active Directory, and server infrastructure issues. + Strong background in networking and network hardware, including configuration and troubleshooting (e.g., Cisco, Palo Alto, Fortinet). + Experience with firewalls (Azure, Cisco, Fortinet, Palo Alto) and network security protocols. + Familiarity with network auditing, monitoring technologies (e.g., SNMP, SIEM), and scripting (preferably PowerShell). + Hands-on expertise with network and application attack identification, exploitation, and remediation. + Knowledge and application of NIST (National Institute of Standards and Technology) and CIS (Center for Internet Security) frameworks to secure customer environments. + Experience implementing security best practices to meet compliance and regulatory requirements. + Ability to assess vulnerabilities, recommend mitigation strategies, and monitor adherence to security standards. + Proficiency in developing and enforcing security policies, procedures, and controls based on industry frameworks. + Microsoft certifications (e.g., MS-500, AZ-500, SC200, SC300). + Proficiency in scripting from scratch (e.g., PowerShell). + Advanced troubleshooting for complex network and security issues. + Knowledgeable in configuring and managing Cisco, Palo Alto, and Fortinet devices. + Strong customer service focus with the ability to provide an above-and-beyond experience. + Excellent communication (listening, verbal, and written) and organization skills. + Ability to multi-task, manage priorities, and adapt in a fast-paced environment. + Capability to work under pressure, meet deadlines, and make independent decisions. + Constructive problem-solving with escalation management skills. + Passion for learning new technologies and pursuing certifications. + A strong desire to grow and be part of a dynamic and fun organization! Job Requirements: + Live within the Denver, CO area and have reliable transportation to travel locally. + Ability to work in a team environment and share information with team members. + Participate in development meetings to mentor Tier 1 team members. + Availability to work off-hours and weekends as needed for maintenance, upgrades, installations, etc. + On-call rotation for after-hours customer support. + Ability to maintain a high level of professionalism when dealing with stressful situations. Compensation: + We are committed to maintaining a positive work environment by ensuring that compensation across the Company is managed in a competitive, consistent, and fair manner. Each employee will be compensated in line with their specific scope of responsibility, skill level, and educational background, in addition to the projected impact on the success of the Company. + We have a comprehensive Compensation Management System which establishes the guidelines we use in making compensation decisions and is comprised of compensation policies, salary structures, salary grades, incentive target guidelines, job descriptions, and career charts. + This position’s Salary Range is $80,000-$90,000 (NOTE: this is the range at the national average level; specific salaries offered will be adjusted higher/lower due to the local labor market of the candidate. Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons). Dataprise Diversity Commitment: At Dataprise, we celebrate what makes us unique: our people. We believe in fostering a diverse and inclusive work environment that seeks and embraces thoughts and ideas from all different backgrounds. We welcome everyone and are committed to providing equal employment opportunity regardless of race, gender, gender identity/expression, religion, ethnicity, disability, national origin or sexual orientation. We are #DataprisePROUD! Dataprise is an Equal Opportunity Employer. Powered by JazzHR