Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. www.highgate.com
Location
Highgate Corporate Offices Irving, TX
OverviewThe Systems Engineer provides system administration and configuration, computer operations and management, integrations, support and troubleshooting activities for applications and user support while implementing infrastructure and services for Highgate’s large hosted and cloud multi-tenant environments. The position requires in depth knowledge of virtualization, windows group policy, storage area networks and be able to perform and provide input and controls for Disaster/Recovery needs. This position expects and requires to be on-call rotation and provide support as required during off-hours.
Responsibilities Support, administer, and implement hosted infrastructure components and associated software and services including but not limited to, file and print servers, Application servers, Database servers, Storage Area Network, Virtualization platforms, Remote user access for VPN & Property Access, Local Area Network, Wide Area Network, and wireless hardware and circuitsSupport, administer, and configure cloud infrastructure components and associated software and services including Microsoft Azure with a focus on infrastructure as a service, and Microsoft Office 365 with a focus on Exchange Online, SharePoint Online, Teams, mobile device management, and M365 security and complianceBe hands on with daily operations and perform system maintenance activities for all on-premise and cloud infrastructure componentsImplement directory service security and group policy to support various infrastructure componentsPerform system back-up and recovery activities, including daily monitoring of backup jobs, and regularly scheduled testing of restore processesBuild and maintain documentation for all technical aspects of infrastructure including developing run books and standard operating proceduresAssess architecture and technical specifications to meet functional needs and IT standardsCollaborate with 3rd party vendors to support and deliver infrastructure and technical solutions in hosted and cloud environmentsAs required, work directly with users and executives to provide escalation supportStrong knowledge of networking and firewall concepts. Hands on experience with Fortinet equipment is beneficialExperience with technology or feature testing in a lab and other environmentsPerform other duties as requiredWorking knowledge of SFTP services is essential
Qualifications Bachelor’s degree or equivalent industry experience10 years of progressive experience with LAN/WAN technologies.Experience with 3rd party vendor interaction in hosted environments and familiarity with outsourced tier 1 support modelsTechnical problem-solving skills necessary to troubleshoot and resolve system infrastructure issuesExcellent customer service skills to establish and maintain effective working relationshipsOutstanding communication skills including the ability to speak diplomatically and function as a team playerPlanning and organization skills necessary to prioritize and coordinate own workload within a multiple project settingAbility to operate in a high-energy, high-intensity and evolving environmentDemonstrate a strategic/global mindset by determining opportunities and threats through analysis of current and future trendsAbility to have fun and enjoy the work in a fast-paced atmosphereWorking knowledge of advanced support services for Microsoft related technologies including Windows Server, Clustering, SQL, and SharePoint.Expert knowledge of Active Directory user and computer policy configuration optionsWorking Knowledge of Microsoft Azure Cloud Services Working Knowledge of Office 365Working knowledge of MS Operating Systems and RDS/Terminal ServicesExpert knowledge of virtualization technologies including VMware.Working knowledge of Enterprise Class Storage systems, HPE Nimble/Alletra is preferred Working knowledge of infrastructure technologies: WAN and LAN connectivity, routers, firewalls, and security, Fortinet experience is preferredWorking Knowledge of IP designs, in a multi-tenant and multi-data center environment with fail-over & high available capabilities.Working knowledge of Disaster Prevention, Recovery and Business Continuity concepts and proceduresWorking knowledge of change management concepts, practices and procedures
Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.