Systems Engineer The Systems Engineer will determine problems throughout specific computer systems. This position reviews solutions for problematic cases involving high complex customers and technical configurations. The Systems Engineer will provide guidance, assistance, and mentor support to team members. This position will also collaborate extensively with our Endpoint Administration team and Systems Administrators. About St. Jude There’s a reason St. Jude Children’s Research Hospital consistently earns a Glassdoor Employee Choice Award and is named to its "Best Place to Work" list. At our world-class pediatric research hospital, every one of our professionals shares our commitment to make a difference in the lives of the children we serve. There is a unique bond when you are part of a team that gives their all to advance the treatments and cures of pediatric catastrophic diseases. The result is a collaborative, positive environment where everyone, regardless of their role, receives the resources, support, and encouragement to advance and grow their careers. About Memphis This position is based in Memphis, TN; relocation assistance is available. Memphis is a family-friendly metropolitan area that more than a million residents call home. Memphis is recognized for its world-class music, food, and hospitality. Cost of living is one of our biggest attractions; in fact, Money listed Memphis as one of the least expensive cities in which to raise a child. Mild winters and beautiful green spaces make the city a magnet for outdoor enthusiasts – there are over 200 miles of bike-friendly lanes with more being added. Forbes recently named Memphis the 4th happiest city in which to work. Why live anywhere else? Job Responsibilities: Handle moderate to high complexity cases and exceed customer expectations. Manage efficiency and effectiveness of incident and problem management system. Maintain and administer support procedures and documentation. Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with administrators to implement fixes. Communicate challenges and recommend solutions to key stakeholders, including management, end-users, and senior leadership. Participate in technical support meetings to gain understanding of the client's processes and share best practices. Participate in new product evaluations and assist on vendor proposals for hardware purchases. Stay abreast of the latest changes, trends, and technological advancements in the industry. Provide guidance, assistance, and mentoring support to team members. Minimum Education and/or Training: Bachelor's degree in Computer Science, Engineering, Business or related field of study required. Master's degree preferred. Minimum Experience: Experience supporting IT infrastructure and service delivery preferred. In lieu of Bachelor's degree, this position is required to have a minimum of 4 years of experience with an Associate's degree and a minimum of 8 years of experience with a high school degree. Prefer experience working in a technical support environment. Prefer experience working in a healthcare and/or clinical research environment. Compensation In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $70,720 - $126,880 per year for the role of Systems Engineer. Explore our exceptional benefits! Diversity, Equity and Inclusion St. Jude Children’s Research Hospital has a diverse, global patient population and workforce, built on the principles of diversity, equity and inclusion. Our founder Danny Thomas envisioned a hospital that would treat children of the world—regardless of race, religion or a family’s ability to pay. Learn more about our history and commitment. Today, we continue the mission to advance cures and means of prevention for pediatric catastrophic diseases through research and treatment. As we accelerate this progress globally, we believe our legacy of diversity, equity and inclusion is foundational to success. With the commitment of leaders at all levels of the organization, we strive to ensure the St. Jude culture, leadership approaches and talent processes are equitable and culturally responsive. View our Diversity, Equity and Inclusion Report to learn about the hospital’s roots in diversity, equity and inclusion, where we are today and our aspirations for an even better future. St. Jude is an Equal Opportunity Employer No Search Firms St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.