Job Description

Location(s):

Quay Building 8th Floor, Bagmane Tech Park, Bengaluru, IN

Line Of Business: Technology Services Group(TSG)

Entity: Moody's Shared Services(MSS)

Job Category:

Engineering & Technology

Experience Level: Experienced Hire

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

Working knowledge and hands on experience in three or more of the following technology areas: Intune, Autopilot, Patch Management / Vulnerability Remediation, Application Packaging, Windows Update for Business etc. Intermediate level expertise on Windows 10/11 and configuring Microsoft applications & browsers. Patch management expertise using Windows Update for business/ Auto Patch or any third-party SaaS product like Qualys Patch management.

Preferred Skills:

Strong understanding and experience in Vulnerability remediation using various tools. Expertise on compliance policies related to windows desktop environments. Basic understanding of security concepts (SSL, PKI, IPsec, VPNs, Firewalls, DMZ, Proxy, and cyber-attacks) is required. Automation skills - PowerShell, Python are preferred. Other programming languages are a plus.

Education Qualification and Certifications:

Bachelor’s degree in computer science or equivalent area of study. Industry certifications in relevant areas is a plus.ITIL Certification is highly preferred.Minimum 5 years’ experience in IT industry in relevant area.

Responsibilities

Support the day-to-day business operations for Windows: (HW and Software/ /Autopilot, Intune/ M365/ Mobility) as well as creation of associated operating documentation. Vulnerability remediation/Patch management/Software deployment operations.Follows standard ITIL processes and procedures related to Incident, Change, Problem Management. Work with Security team to ensure system configurations are compliant with security policies and controls standards. Ability to deal with ambiguity and drive clarity and actions Ability to summarize complex technical and business issues to the appropriate audience (technical & non-technical) Analyse metrics, logs, and system alarms to troubleshoot issues and perform preventative maintenance.Facilitate major incidents/ outage restoration calls to access application impact, notify the business, and restore system issues. Effectively and independently take on and manage tasks / work inside multiple projects simultaneously. Ensure availability outside standard working hours to foster collaboration with offshore partners.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.