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ESSENTIAL DUTIES & RESPONSIBILITIES:

Collaborate with IT, City management and leaders to assess near- and long-term virtualization capacity needs with financially sound solutions.Develop strategies for service implementations; architect the infrastructure required to support those strategies.Act as project lead in the design and review of new services, applications, and hardware; conduct capacity planning as needed.Lead, coordinate and participate in key process improvements as they relate to the server environment.Coordinate and collaborate with network engineering, business application, and database administration function to ensure availability, reliability, and scalability of servers and cloud services to meet business demands.Collaborate on and implement policies, procedures, and technologies to ensure services security and compliance.Develop, implement and maintain policies, procedures, and associated training plans for systems administration, usage, and disaster recovery.Check the service desk database for Incidents and Service Requests; prioritize and respond to tickets as appropriate and within stated SLAs.Serve as cornerstone for escalating server issues; provide timely response to customer escalations.Define and document best practice procedures for implementation and maintenance of the environment.Perform file system configuration and management; define and perform server backups and recovery procedures.Plan and implement strategies for Disaster recovery and Business continuity solutions within the environment. Plan and implement server upgrades, software upgrades, maintenance fixes, and vendor-supplied patches and coordinate those efforts with System Engineer and applications team.Provide Web administration support by overseeing and maintaining Web server functions, such as assuring logging and metrics data are stable.Monitor and test system performance and provide performance statistics and reports.Stay current on security related trends and make recommendations based on research.Create shell scripts as required.Manage enterprise directory services and supporting server infrastructure.Manage all cloud-based back-office services and provide integration support for all other cloud-based services.  Define and implement strategies for integrating disparate operating environments.Recommend and execute modifications to server environment to improve efficiency, reliability, and performance.Develop and server documentation and maintain training materials.Manage and/or provide guidance to junior members of the team.Perform services and security audits, and backups and recovery.

MINIMUM ENTRANCE QUALIFICATIONS:

University degree in computer science or related files and / or 5