The Systems Engineer is responsible for designing, implementing, and maintaining an organization's IT systems. This role involves planning and engineering the network infrastructure, including both hardware and software. Systems Engineers ensure the efficient operation, maintenance, and troubleshooting of network hardware, applications, and services. They also contribute to strategies for virtualization, server and networking, business continuity, and security.

 

Essential Functions/Job Duties & Responsibilities:

Manage and maintain the network stack at locations, including routers, switches, wireless access points, and security appliances. Collaborate with third-party vendors to provide on-site support and ensure timely resolution of network issues. Design, implement, and optimize network infrastructure to meet business requirements. Monitor network performance and troubleshoot issues to ensure high availability and reliability. Develop and maintain network documentation, including diagrams, configurations, and procedures. Stay up-to-date with the latest networking technologies and industry trends. Provide technical support and guidance to other IT team members. Ensure compliance with company policies and industry standards. Manage and maintain phone systems, ensuring seamless communication across the organization. Handle escalated tickets from the help desk, providing timely and effective resolutions. Assists with other duties as directed by supervisor.

 

Education: 

Bachelor’s degree in computer science/information technology required or equivalent work related experience.

 

Experience: 

Minimum 2 years of relevant IT infrastructure experience. Minimum 3 years of relevant experience in client and end user systems preferably with Microsoft Windows Server/Client family of operating systems. Minimum 2 years of experience in networking and wireless technologies. Minimum 3 years of experience with Microsoft Active Directory, DNS, DHCP, and group policy. Familiarity with the following concepts: Load balancers Secure connectivity VoIP/SIP systems Storage

Certification/Licensure:

Industry certifications in one or more of the following areas: CISSP or any security certification Cisco Microsoft Proficient with ITIL change, incident, configuration management and capacity planning.

 

Skills & Abilities (i.e. technical, knowledge, etc.):

Must be able to perform, with or without reasonable accommodation, all essential functions of the job. Excellent customer service and follow-up skills with both internal and external customers. Capable of working with frequent interruptions and changing priorities. Effective communication skills, written, verbal and interpersonal. Proficient time management, organizational skills and ability to meet established deadlines. Demonstrated ability to rapidly learn new technologies, tools and applications related to job. Demonstrated organizational and project management skills to prioritize and deal with many issues at one time. Ability to present ideas in user-friendly language. Highly self-motivated and directed, with keen attention to detail. Proven analytical and problem-solving abilities. Experience working in a team-oriented, collaborative environment.

 

Compensation and Benefits: 

Compensation based on position, education and experience. Bi-weekly paid.   $70-78k base salary   This position is also eligible for our Support Central bonus program which is based on annual achievement of company performance.

 Health and Wellness Benefits  

Employees are eligible for a variety of health and welfare benefits based on their Full-time or Part-time status on their date of hire, which include medical, dental, vision, healthcare & dependent care flexible spending accounts (FSAs), life insurance, disability, accident, critical illness, hospital indemnity, pre-paid legal, pet insurance and identity theft protection.  Employees are eligible to participate in our 401(k) retirement plan after 30 days of employment. Participating employees are also eligible to receive a company provided match on their elective deferrals once they reach 1 year of employment with the company. 

 Employee perks/discounts  

Education assistance including tuition reimbursement   Childcare discount available to all employees  Corporate partner Discounts  This position is eligible for paid time off. All Corporate employees are enrolled in our Flexible Paid Time Off (PTO) plan. This plan allows for flexibility and discretion between employees and managers in taking time off - with no set accrual for vacation or sick time. Employees can use Flexible PTO for any reason and is compliant with the Colorado Healthy Families Work Act.  Applications accepted though 1/27/25