Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process. JOB SUMMARY: The Systems Engineer assists with the creation of and performs implementation for the architecture, engineering, and operations of various enterprise technologies including endpoint management platforms; group policy; hardware review and selection for various application use cases; process reengineering to automate and optimize enterprise processes and workflows. Additionally, this role provides advanced troubleshooting in a third level capacity for systems architected by the Enterprise Endpoint Management and IT Security teams MAJOR RESPONSIBILITIES: + Perform third level support and advanced troubleshooting functions, documenting and resolving issues, and collaborate with appropriate teams on long-term resolution of said issues. + Assist in development of strategy and engineering solutions for enterprise technology architecture across technologies and platforms. Enable business goals in partnership with technology and business stakeholders. + Develop, test, and implement configuration management strategy and policy for client endpoint devices. + Perform endpoint device patching inclusive of both Microsoft updates in addition to third-party applications utilizing scripting as well as enterprise-level patch management tools. + Work with other UDX technology teams in bringing their applications into endpoint management systems. Assist IT Security and Cyber teams with performing vulnerability management. + Hardware and vendor evaluations, and new capability development/testing + Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities. + Performs other duties as assigned. EDUCATION: + High school degree or GED is required. + Associate degree (AA), Technical school degree, or Bachelor’s degree (BA) in technical field is preferred. EXPERIENCE: + 3+ years working experience in a technical field involving troubleshooting, integrating, and/or automating applications or 5+ years working experience in an advanced Service Desk role. + 1+ years of experience in theme parks or hospitality preferred + or equivalent combination of education and experience. Your talent, skills and experience will be rewarded with a competitive compensation package. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means. Universal Orlando Resort. Here you can. Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved. EOE