Systems Engineer Print (https://www.governmentjobs.com/careers/jacksonvillefl/jobs/newprint/4861661) Apply  Systems Engineer Location Jacksonville, FL Job Type Civil Service Job Number 2025-06469 Department TECHNOLOGY SOLUTIONS Opening Date 03/07/2025 Closing Date 3/21/2025 11:59 PM Eastern + Description + Benefits + Questions Job Description Are you looking for a position with a work/life balance? Do you want to earn four (4) weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered “yes” to any of these questions, you need to complete your application now. Work for the city you love!!! The Technology Solutions Department is actively seeking two (2) Systems Engineer. Did you know as a City of Jacksonville employee, you would also have twelve (12) paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments. This is professional systems analysis work and is responsible for implementation, configuration, upgrade, monitoring, troubleshooting, and administration of the mission critical server technology software and hardware infrastructure. The work requires seasoned understanding of information systems installation, programming, analysis and design management principles, practices, and techniques usually gained through degree granting schools, or equivalent experience, supplemented by substantial work experience. Contacts with users require skills in understanding and influencing others are important in determining and meeting user data processing needs including skills of persuasiveness, assertiveness, and sensitivity to others point of view that are required to influence behavior, change an opinion, or turn a situation around. The work is covered by clearly defined policies and principles and involves a wide variety of differing situations requiring search for solutions or new applications within one’s known experiences. The counseling work involves differing situations requiring use of judgment in search for solutions or new applications within ones' known experiences. The work is performed in an office environment. Operates standard office equipment such as personal computers and related equipment. Operates a motor vehicle. The physical demands consist mainly of sitting for extended periods of time and at times lifting objects weighing less than 45 pounds . The work is performed under administrative direction where the work is subject to operating plans, objectives, functional policies and precedents and the work is generally free from any technical control in planning and carrying out work responsibilities. The work is reviewed in terms of feasibility, compatibility with other work projects, and effectiveness in meeting requirements or expected results. Examples of Work + Implements and configures hardware, system software, and business software. + Serves as subject matter expert for IT projects, products, and services. + Documents product implementation and upgrade steps in easy-to-follow instructions and creates necessary technical design documents. + Develops standard operating procedures. + Conducts proactive maintenance of IT infrastructure with minimal supervision including maintaining high level of systems availability, monitoring systems performance and reliability to mitigate outages and system interruptions, managing tools for providing early warning and alerts, and monitoring system capacity utilization and taking proactive steps to avoid over utilization. + Works with vendors to resolve system outages. + Diagnoses and resolves technical issues, conducts root cause analysis, and demonstrates consistent level of accuracy with basic problem resolution. + Services, products, and infrastructure managed include current and prior versions of active directory, EMC storage area networks (SAN), Dell VxRail hyperconverged infrastructure, VMware virtualization, Microsoft Windows and Unix OS platforms, Microsoft Systems Center Configuration Manager (SCCM), building servers in both a standalone and VMware environment, Microsoft 365 (email, OneDrive, Teams), Microsoft defender virus protection, Disk defragmentation, Citrix client remote access, F5 software load balancing, Solarwinds for system monitoring and alerting, basic Powershell scripting for process automation, Webtrends web analytics, Rubrik backup solution, patch management, backend-technology for Commercial Off The Shelf (COTS) and in-house developed applications, and cloud based solutions. + Maintains an in-depth knowledge of a specific current technology, both internally and within IT industry, and its applicability to the organization. + Operates standard office equipment such as personal computer and office application word, spreadsheet, database, and other related software to include Visio. + Performs firmware and operating systems upgrades and patches. + Performs backups and restores of customer data. + Responds to and resolves assigned tickets and requests. + Demonstrates proficiency in the City of Jacksonville’s competencies. + Performs related duties as required. + After hours work as required. Knowledge, Skills and Abilities + Knowledge of virtualization technologies, strategies, and best practices for implementation and operation + Knowledge of enterprise storage solutions, strategies, and best practices for implementation and operations + Ability to manage the services, products, and infrastructure to include current and prior version of active director, EMC storage area networks (SAN), Dell VxRail hyperconverged infrastructure, VMware virtualization, Microsoft Windows and Unix OS platforms, Microsoft Systems Center Configuration Manager (SCCM), building servers in both a standalone and VMware environment, Microsoft 365 (email, OneDrive, Teams), Microsoft defender virus protection, Disk defragmentation, Citrix client remote access, F5 software load balancing, ,SolarWinds for system monitoring and alerting, basic Powershell scripting for process automation, Webtrends web analytics, Rubrik backup solution, patch management, backend-technology for Commercial Off The Shelf (COTS) and in-house developed applications, and cloud based solutions. + Ability to operate standard office equipment such as personal computer and office applications word, spreadsheet, database, and other related software to include Visio. + Ability to think clearly under pressure, manage risks and crisis. + Ability to organize and maintain multiple tasks and processes. + Ability to communicate effectively verbally and in writing. + Ability to demonstrate confidence and credibility in front of senior management and clients. + Ability to consider solution impact and long-term effects of decisions/solutions. + Ability to develop sustainable technical solutions. + Ability to develop innovative technical approaches as complete solutions to business problems. + Ability to work on multiple projects that require in-depth knowledge across multiple technical areas and business units. + Ability to work independently in a team environment. + Ability to resolve technological problems through analytical and problem solving. + Ability to help mentor and develop junior engineers/server administrators. + Ability to operate a motor vehicle. Open Requirements/Supplemental Information OPEN REQUIREMENTS: + Seven (7) years of education and/or experience in information technology. + Includes at least two (2) years of experience in the systems engineer role or equivalent server infrastructure role. + Ability to listen exceptionally, be creative, and deductive reasoning skills. Preferred + Bachelor's degree from an accredited institution in IT, Computer Science, or related field preferred. Ability to listen exceptionally, be creative, and deductive reasoning skills. OTHER REQUIREMENTS: + The probationary period for this classification is six months. + Must pass the Criminal Justice Information Services (CJIS) background screening performed by the Jacksonville Sherriff’s Office prior to appointment. + Within 30 days of appointment date to classification, acquire and maintain the appropriate level of Criminal Justice Information Systems (CJIS) certification which corresponds to the job responsibilities. The level will be determined by current CJIS guidelines and may change periodically. Certification is obtained by successfully completing a web-based training course and test which covers physical security, incident response, the protection of information and other IT specific security threats, vulnerabilities, and risks. LICENSING/CERTIFICATION/REGISTRATION: + Depending upon assignment, may be required to obtain specialized certifications. + A valid driver's license is required prior to appointment and must be maintained during employment in this class. + Must qualify for prior to appointment, obtain, and maintain during employment in this class a City of Jacksonville certification as a public driver. A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.jacksonville.gov. Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. U.S. transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred. Transcripts outside the U.S. must be converted to U.S. standards. The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers. To ensure you receive email notifications, be sure to make “info@governmentjobs.com” a trusted sender. You may also track the status of your application and see notifications by logging into your account. For further information regarding the application process. please refer to the Frequently Asked Questions on the website. Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled. If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference. If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to: Florida Department of Veterans Affairs Attention: Veterans’ Preference Coordinator 11351 Ulmerton Road, Suite 311-K Largo, FL 33778-1630 Email: VeteransPreference@fdva.state.fl.us The City of Jacksonville provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement, dependent care, parking, and transit expenses; an employee assistance program for you and your dependents; a 457(b) tax-deferred compensation plan to supplement your retirement, and a ROTH IRA plan. We also provide an extensive wellness program that includes a health intervention program if qualified, lunch and learns, health fairs, and discounted gym memberships. Please visit the Employee Benefits website for details on all the plans we offer. www.coj.net/benefits 01 Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application? + Yes + No 02 Are you authorized to work in the United States without sponsorship from the City of Jacksonville either now or in the future? + Yes + No 03 A Bachelor's degree from an accredited institution in IT, Computer Science, or related field is preferred. Do you have a bachelors' degree or higher from an accredited college or university? If yes, you MUST attach your college transcript to your application. + Yes + No 04 If you have a degree, indicate which degree you have and include any major/minor. If basing qualifications on education, a copy of your college transcript is required with your application. 05 Do you have seven (7) year of education and/or experience in information technology? + Yes, I have 7 years or more. + No, I have 7 years or less. 06 Provide a detailed description (at least 3-4 complete sentences) of your experience. 07 Indicate the organization(s) you worked for where you gained this experience. 08 If you answered "yes" to question #5, does your experience include at least two (2) years of experience in the systems engineer role or equivalent servicer infrastructure role? + Yes, I have 2 years or more. + No, I have less than 2 years. 09 Provide a detailed description (at least 3-4 complete sentences) of your experience. 10 Indicate the organization(s) you worked for where you gained this experience. 11 Do you have the ability to listen exceptionally, be creative, and possess deductive reasoning skills? + Yes + No 12 Provide a detailed description (at least 3-4 complete sentences) of your experience. 13 Indicate the organization(s) you worked for where you gained this experience. 14 Do you have a valid motor vehicle operator license that is not under suspension/revocation or restricted under any pending or current citations/court proceedings? Please indicate which license you possess. + FL Class A Commercial Driver License (CDL) + FL Class B Commercial Driver License (CDL) + FL Class C Commercial Driver License (CDL) + FL Class E Driver License + GA Standard Driver's License + GA Class A Commercial Driver's License (CDL) + GA Class B Commercial Driver's License (CDL) + GA Class C Commercial Driver's License (CDL) + License from another State. + Learner Permit + My license is currently invalid. + I do not possess any type of Driver's License. 15 If you have a State of FL license, does your license currently have one or more of these restrictions? + C or 1 - Business Purpose Only + D or H - Employment Purposes + P or 2 – Probation Interlock Device + S or I – Other Restriction + Two or more of these restrictions. + I have an out of state license. + None of the above. 16 Have you been cited for more than three (3) moving violations, or two (2) at fault accidents within the past 12 months from current date? + Yes + No 17 Have you been convicted of Driving-Under-the-Influence (DUI) in any state during the last 36 months from current date? + Yes + No 18 Have you been considered a "Habitual Traffic Offender" (HTO) within the past 12 months from current date? + Yes + No 19 I consent to the City of Jacksonville using the driver's license information I have provided to access a driver's license report from the Department of Highway Safety and Motor Vehicles. I understand if one was accessed with relation to this application, a copy will be provided to me upon request. + Yes, the City of Jacksonville has my consent to check my driver's license. + No, I do not wish to give consent to the City of Jacksonville to check my driver's license. + I do not possess a valid driver's license. 20 Provide your full Driver's License or Identification number. For out of state license, please include the state. If a correct number is not provided, your application will be considered incomplete and may result in disqualification from the selection process. 21 Depending upon assignment, may be required to obtain specialized certifications. + I have read the above statement and understand what is required. 22 Must pass the Criminal Justice Information Services (CJIS) background screening performed by the Jacksonville Sherriff’s Office prior to appointment + I have read the above statement and understand what is required. 23 Within 30 days of appointment date to classification, acquire and maintain the appropriate level of Criminal Justice Information Systems (CJIS) certification which corresponds to the job responsibilities. The level will be determined by current CJIS guidelines and may change periodically. Certification is obtained by successfully completing a web-based training course and test which covers physical security, incident response, the protection of information and other IT specific security threats, vulnerabilities, and risks. + I have read the above statement and understand what is required. 24 If you are requesting veterans preference, you MUST download the appropriate state of Florida form (even if you don't live in Florida) and attach it to your application. FAILURE TO DO SO WILL DELAY YOUR VETERANS PREFERENCE STATUS. Please download the forms at http://www.coj.net/departments/employee-services/veterans-preference + Yes, I am claiming veterans preference and I understand that I MUST download the appropriate form and attach it to my application. + No, I am not claiming veterans preference and this does not apply to me. 25 Resume is required. If basing qualifications on education, a copy of your college transcript is required with your application. College transcripts do not need to be official, but must state your name, the name of the school, type of degree, classes taken, grades received and date degree was conferred. NOTE: A copy of your diploma does not meet this requirement. Transcripts from colleges outside of the U.S. must be converted to U.S. Standards. If required documents are not provided your application will be considered incomplete and may result in disqualification from the selection process. + I have read the above statement and understand what is required. Required Question Employer City of Jacksonville Address 117 W. Duval St. Suite 100 Jacksonville, Florida, 32202 Website http://www.coj.net/departments/employee-services.aspx Apply Please verify your email address Verify Email