Job Description

Location(s):

MIS Support Center, 4th floor, East Tower, Eurocenter Business Center, in front of Cenada, Heredia, 40104, CR

Line Of Business: Technology Services Group(TSG)

Job Category:

Engineering & Technology

Experience Level: Experienced Hire

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

* Proven experience as a Monitoring Engineer or similar role in a large-scale enterprise environment.
* In-depth knowledge of monitoring tools such as BMC Helix Operations Manager, Data Dog, AppDynamics, Dynatrace, SolarWinds, Grafana, Splunk, or similar.
* Strong understanding of networking, systems administration, and cloud technologies.
* Experience with scripting and automation using languages such as Python, PowerShell, or Bash.
* Excellent analytical, problem-solving, and troubleshooting skills.
* Strong communication and collaboration skills with the ability to work effectively in a team environment.
* Ability to prioritize and manage multiple tasks in a fast-paced, dynamic environment.
* Relevant certifications (e.g., ITIL, AWS, Microsoft, etc.) are a plus.

Education
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).

Responsibilities
We are seeking a skilled Enterprise Monitoring Engineer to join our dynamic team. The ideal candidate will be responsible for designing, implementing, and managing monitoring solutions across our enterprise infrastructure to ensure optimal performance, availability, and reliability. This role requires a deep understanding of monitoring tools, systems, and best practices, as well as the ability to collaborate effectively with cross-functional teams to identify and address monitoring needs.
* Design, deploy, and maintain enterprise-wide monitoring solutions to ensure the health, performance, and availability of critical systems, applications, and services.
* Develop monitoring strategies and implement best practices to proactively identify and resolve issues before they impact business operations.
* Configure and customize monitoring tools to meet specific requirements and integrate with existing systems and workflows.
* Monitor system performance metrics, logs, and alerts to identify trends, anomalies, and potential areas for optimization.
* Collaborate with infrastructure, operations, and development teams to gather requirements, define monitoring objectives, and implement solutions that meet business needs.
* Create and maintain documentation, standard operating procedures, and knowledge base articles related to monitoring tools, configurations, and processes.
* Perform regular reviews and audits of monitoring configurations, thresholds, and alerts to ensure accuracy, relevance, and effectiveness.
* Participate in incident response activities, including troubleshooting, root cause analysis, and post-mortem reviews, to identify opportunities for improvement.
* Stay current with industry trends, emerging technologies, and best practices in monitoring and alerting to drive continuous improvement and innovation.
* Provide training and support to team members and stakeholders on monitoring tools, techniques, and best practices.
About the team
The Enterprise Monitoring and Automation team is responsible for automation, infrastructure, network, and software alert monitoring.
Our mission is to ensure the reliability, availability, and performance of critical systems across Moody’s. By joining our team, you will contribute to exciting initiatives within the Service Management department of the Technology Services Group, based in our Costa Rica location.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.